Acceptance

When we receive a duly completed booking form from you, we will confirm your booking request by return email with a detailed quote. It is the tenant’s responsibility to inform us of any errors or omissions on the confirmation form upon receipt. By submitting a booking form, you acknowledge that you have read and accepted these terms and conditions.

 

Rental duration

Our rental system is based on calendar days. If you pick up your bike on Monday at 9 AM and return it on Tuesday at 2 PM, this is considered a two-day rental. To be considered a one-day rental, bikes must be picked up and returned on the same day. If you wish to pick up your bike or have it delivered at 6:00 PM or later, please add 25% to your one-day rental cost, except during the months of July and August when this additional cost is 50%.

• It is also important to note that during the months of July and August, bike pick-ups around 6:00 PM include an additional half-day rental cost.
  

 

Rental duration for events

The rental duration for events such as the IRONMAN or sporting events like the Étape du Tour and other cycling events with which we are partners is always considered to be from the opening time of the expo village or the FBR stand (if there is no expo village) until the end of the event.

In all cases, you will be informed at the time of bike pick-up of the deadline for return and the drop-off location for the bike.

If the bike is not returned under these conditions, an additional fee will be charged.

 

Deposits & Payments

Payment in full is required. Additionally, for rentals of all our bikes, a security deposit is required to be provided upon receipt of the bike. Deposit will apply (the amount will be pre-authorized on your credit card at the time of rental pickup, but not debited from your account). This amount will be blocked on your credit card at pick-up time. Deposit will be used for extra charges (e.g. damages, extra-day, etc.). Note that deposit release time can be up to 7 days depending on banks and countries. 

 

Cancellations/Refunds

Deposits are refundable provided that notice of cancellation is received 10 days prior to the start of the rental period. There is no refund of deposits for bookings made less than 10 days prior to the start of the rental period.

 

Insurance/Liability

Details on insurance and liability can be found on the separate rental insurance page.

General

You acknowledge and agree that you understand the inherently dangerous nature of cycling and that you know how to ride a bike, are in good health and in proper physical condition. You further acknowledge that you will be cycling on public roads and hazards are inherent in such situations. You further agree and represent that you should believe any conditions are unsafe for you, you will immediately discontinue such activity. You agree to wear a cycling helmet at all times. You fully understand that cycling activities involve risks and dangers of serious bodily injury, including permanent disability and death. These risks and dangers may be caused by your own actions or inactions, or of others and you fully accept and assume all such risks and all responsibility for losses, costs and damages that you may incur as a result of your participation in such cycling activity. You hereby release, discharge and covenant not to sue FBR, its respective administrators, directors, agents, officers and employees (collectively “Releasees”) from all liabilities, claims, demands, losses or damages caused or alleged to be caused in whole or in part by the negligence of the Releasees or otherwise. You further agree that if, despite this Release, you or anyone acting on your behalf, makes a claim against any of the Releasees, you will indemnify, save and hold harmless each of the Releasees from any expenses, losses, liability, damage or cost which any may incur as a result of such claim. FBR makes no warranties related to fitness for purpose of its equipment, either express or implied. While we endeavor to provide well-maintained equipment, you acknowledge and agree that FBR shall not be responsible for losses, direct or indirect, that result from your use of FBR equipment, whether as a result of mechanical failure or any other cause.

Force Majeure. FBR is not responsible for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event of force majeure and in such event, any deposits held will be credited against future rentals and refunds will not be issued.

Repairs or problems during your rental

We provide bikes in good working condition, but despite our high maintenance standards, occasional mechanical problems may occur. We will strive to assist you as quickly as possible.

If you encounter a problem, please contact us and describe the issue, and if we are unable to send one of our mechanics to repair or replace the bike, we will help you find one of the shops we work with so they can repair the bike, subject to the usual requirements of working hours, weekends, and others. Assuming you have obtained our prior consent, you will be reimbursed for repair costs upon returning the bike. All provisions of this paragraph remain subject to the additional provisions and other terms and conditions.

We will make all adjustments and repairs that are not the result of an accident or misuse at no additional cost and get you back on the road as quickly as possible. If the repairs cannot be completed quickly, a replacement bike will be provided.