Grounds Cycle Centres

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Terms and Conditions

Grounds Cycle Centres

TERMS & CONDITIONS OF BIKE HIRE

GROUNDS CYCLE CENTRES

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1. AGREEMENT & GROUP BOOKINGS

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1.1 Application: These Terms and Conditions apply to all bike and equipment hires

provided by Grounds Cycle Centres (operated by AE Catering Limited).

1.2 Binding Contract: A binding contract is formed upon completion of a Hire

Registration Form or upon accepting these terms via our online booking portal.

1.3 Lead Hirer & Group Responsibility: Where a booking is made for multiple bikes

or on behalf of a group/party, the individual completing the booking ("Lead Hirer"):

(a) Warrants that they have full authority to act on behalf of all participants

using the equipment hired under their booking, whether those participants are

individually named or not.

(b) Agrees to accept full financial liability for ALL bikes, equipment, and

accessories hired under the booking—including charges for loss, damage, late

returns, or unpaid balances accrued by any member of their party.

demands, or costs arising from personal injury, death, loss, or damage

suffered or caused by any member of their party.

(d) Confirms that all participants (or parents/guardians of riders under 18)

have been made aware of, understand, and agree to abide by these Terms &

Conditions.

1.4 Minors: Riders under the age of 18 must be accompanied by a parent or legal

guardian, or be under the supervision of the Lead Hirer who accepts legal

responsibility on their behalf.

2. AUTHORISED USE, OFF-SITE HIRE & VEHICLE TRANSPORT

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2.1 Authorised Group Use & Strict Non-Transferability: Hired cycles and equipment

are exclusively for the use of the Lead Hirer and the members of their immediate

group/party. The Hirer shall NOT lend, sub-let, sell, mortgage, pledge, or permit

ANY individual outside their registered party to ride or use any of the hired

bikes or equipment. Permitting unauthorised third-party riders constitutes a

material breach of contract, and the Lead Hirer assumes full liability for any

damage or injury resulting from such use.

2.2 Off-Site Hire & Vehicle Transportation:

(a) Transport & Racks: Grounds Cycle Centres does not supply, fit, or provide

bike racks or transport accessories. If bikes are removed from the premises

or hired for off-site use, the Hirer is solely responsible for sourcing,

fitting, and safely using their own vehicle transport or bike rack.

(b) Absolute Exclusion of Vehicle/Rack Damage Liability: Grounds Cycle Centres

accepts NO liability whatsoever for any loss, scratch, dent, or structural

damage caused to the Hirer’s vehicle, bike rack, tow-bar, bodywork, or

third-party property arising from loading, unloading, transporting, or

securing our hired bikes.

being loaded, transported, or mounted on a customer’s vehicle or rack is

the full financial responsibility of the Lead Hirer.

(d) Off-Site Security: Off-site security is the Hirer's sole responsibility.

Bikes must be locked to an immovable object using a sold-secure lock when

left unattended or securely locked to a vehicle rack.

(e) Breakdown & Support Off-Site: Grounds Cycle Centres is not obligated to

provide call-out, trailside recovery, or breakdown support for bikes taken

off-site. While punctures are not charged to the customer, the Lead Hirer

remains responsible for returning the bike to the shop. If staff recovery

is required off-site, return transport costs incurred by Grounds Cycle

Centres will be charged to the Lead Hirer.

3. HIRER OBLIGATIONS, SAFETY & RISK

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3.1 Assumption of Risk: Cycling carries inherent risks of injury, death, and

property damage. You accept that you and your party undertake the hire entirely

at your own risk.

3.2 Health & Fitness: You confirm that all riders in your party are physically fit

and competent to ride the hired equipment. Grounds Cycle Centres accepts no

responsibility for inability to complete a hire period due to fitness, illness,

or injury.

3.3 Safety Gear & Helmets: Grounds Cycle Centres strongly recommends the use of

approved safety helmets at all times. Helmets are provided with hire upon request.

Helmets are strongly recommended for all riders.

3.4 Responsible Conduct: Riders must obey the Highway Code, local trail rules, and

bylaws. Riding under the influence of alcohol, drugs, or impairing medication

is strictly prohibited.

4. INSPECTION, DAMAGE, LOSS & THEFT

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4.1 Pre-Hire Inspection: Equipment will be provided in fully serviced, safe working

condition. The Lead Hirer must inspect all equipment prior to departure and

report any existing defects to staff immediately. Departure from the premises

signifies acceptance that all equipment hired under the booking is in good

working order.

4.2 Care & Maintenance During Hire: The Lead Hirer is responsible for keeping

all equipment safe from damage, misuse, or theft. Normal wear and tear and

standard punctures are included/exempt from damage charges. However, crash

damage, transit damage, rim/wheel damage caused by riding on a flat tyre, and

damage resulting from neglect or improper use remain the financial

responsibility of the Lead Hirer.

4.3 Theft & Loss Reporting: In the event of theft or loss, the Lead Hirer must

notify Grounds Cycle Centres immediately and, for off-site hires, report the

incident to the Police to obtain a Crime Reference Number. The Lead Hirer

remains liable for the full replacement value of any lost or stolen equipment.

4.4 Payment for Damage/Loss: Grounds Cycle Centres reserves the right to charge

the credit/debit card provided at booking for the reasonable cost of repairs,

replacement parts, full replacement (if unrepairable), or specialised cleaning

required upon return.

5. PAYMENT, DEPOSITS, LATE RETURNS & CANCELLATION

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5.1 Payment & Security: Full payment is required at the time of booking. A valid

credit or debit card is required as a security pre-authorisation prior to

equipment release.

5.2 Late Returns & Multi-Day Overdue Charges:

(a) Timely Return: Bikes and equipment must be returned strictly by the agreed

end time specified on your Hire Agreement.

(b) Hourly / Half-Day Late Charges: Returns exceeding a 15-minute grace period

will be subject to a late fee of £10 per bike for every 30 minutes past the

agreed return time

retained past the scheduled date of return without prior written extension)

will be charged at 150% of the standard daily hire rate per bike for each

day (or part day) until the equipment is safely returned to Grounds Cycle

Centres staff.

(d) Deemed Loss / Theft (72 Hours Overdue): Equipment not returned within 72

hours of the scheduled return time, where no extension has been formally

agreed, may be declared stolen. Grounds Cycle Centres reserves the right to

charge the Lead Hirer’s payment card for the full replacement cost of all

unreturned equipment alongside issuing a Police report.

(e) Unattended Returns Prohibited: Bikes must be handed directly to a member

of Grounds Cycle Centres staff. Leaving bikes outside or unattended after

hours is strictly prohibited. The Lead Hirer remains fully responsible for

the theft, loss, or damage of any bike left unattended, and daily late

charges will continue to accrue at the 150% rate until officially checked

in by staff during operational hours.

5.3 Cancellation Policy:

Low Season (Jan–Apr, Oct–Dec):

- Up to 3 days prior: 50% charge

- 1 day prior: 75% charge

- Day of hire: 100% charge

High Season (May–Sep & All Bank Holidays):

- Up to 7 days prior: 60% charge

- 3 days or less prior: 100% charge

6. LIMITATION OF LIABILITY

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6.1 Equipment Standard: Grounds Cycle Centres will ensure all equipment is

serviced and fit for purpose. If a catastrophic mechanical failure occurs

during normal, intended use (excluding punctures or crash damage), stop riding

immediately and contact the shop.

6.2 Exclusions: Grounds Cycle Centres shall not be liable for any loss, damage,

death, or personal injury resulting from:

(a) Misuse, rider error, or failure to follow safety guidelines;

(b) Third-party actions or environmental/weather conditions;

(d) Indirect or consequential financial loss.

6.3 Statutory Protections: Nothing in these terms excludes or limits liability for

death or personal injury caused by Grounds Cycle Centres' proven negligence,

or any statutory rights that cannot be excluded under UK Law.

7. GENERAL & GOVERNING LAW

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7.1 Entire Agreement: These terms constitute the entire contract between Grounds

Cycle Centres and the Hirer, superseding any prior written or oral agreements.

7.2 Jurisdiction: These terms are governed by English law and subject to the

exclusive jurisdiction of the English Courts.

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REGISTERED OFFICE:

AE Catering Limited

The Old School House, Dartford Road

March, Cambridgeshire, PE15 8AE

United Kingdom

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