By accepting the terms and conditions of rental, the customer warrants that they are aged 18 years or over and have the express authority of all persons using the rented equipment to agree to these terms on their behalf.

Cycling, and particularly mountain biking, carry inherent risks and, in the interests of safety, the customer agrees:

• That they are fit and healthy and have no medical reason not to engage in cycling (including pregnancy)
• To wear appropriate protective equipment (particularly a suitable helmet and gloves) at all times
• To ride within their ability, taking into account the conditions
• Not to attempt to ride on sections of trail which are steeper or more than technical than they have the experience and skills to negotiate safely
• Not to attempt jumps, drops, to race or to ride close to steep edges or cliffs
• Not to ride the bike under the influence of alcohol or drugs
• To respect the Highway Code and Country Code including stopping and dismounting where appropriate and notably not to ride on (yellow signposted) footpaths
• To ride with care and to slow down when passing walkers, horses and other bike riders
• To apply common sense and pay attention to signage when following GPS guided routes
• To stop riding their rental bike and contact Southern Ebike Rentals if they should observe any problem with the equipment that may compromise its safe use

The customer accepts responsibility for their rented equipment and their actions and to pay for the loss or any damage to the bike or other rented equipment (at normal retail value) during the course of the rental that exceeds normal wear and tear.

For the avoidance of doubt, "wear and tear" constitutes punctures and light wear to tyres, brake pads, grips and saddles and does not include damaged frames, buckled wheels, bent rims, pierced saddles, rust resulting from leaving the bike outside overnight and broken spokes, derailleurs, chainrings, gear triggers, brake levers or damage to any other component or accessory.

The customer authorises Southern Ebike Rentals to debit the rider's payment card for all eventual costs in case of damage to the rental equipment during the rental period, comprehensive of labour. In case of theft, the rider will be responsible for reimbursing Southern Ebike Rentals for the original price of the e-Bike(s), plus the cost of any accessories that were lost at the time of the bike rental.

Southern eBike Rentals offers insurance to customers to cover the cost of the bike in case it is stolen or lost during the rental. This is priced at 0.25% of the RRP of the bike per day and an excess equivalent to 10% of the RRP of the bike will apply.

The customer agrees not to hold Southern Ebike Rentals Limited (or its shareholders, directors or employees) responsible in the event of death, injury or damage caused during the rental unless this occurs as a direct result of gross negligence on the part of Southern Ebike Rentals or their staff.

Riders under the age of 18 must be accompanied by an adult.

The rental equipment will only be released on provision of passport or driving licence, the booking confirmation and processing of a pre-authorisation deposit.

Southern Ebike Rentals reserves the right to substitute your booked equipment with alternative equipment of a similar standard.

Bookings may be postponed by the customer up to 7 days before the booking is due to begin. Bookings may be postponed a day in  advance or on the day of the booking in the event of bad weather such as heavy and persistent rain or high winds (as opposed to typical British weather). Payments are non-refundable unless specifically agreed at the time of booking.

Southern Ebike Rentals reserve the right to cancel your rental without refund if you have entered your height incorrectly and the equipment booked is unsuitable.

Late return of rental equipment will result in a surcharge based on normal rental rates (i.e. minimum half day surcharge)