Cancellation Terms & Conditions
Should you need to cancel your booking prior to 48 hours in advance, a full refund will be given or you can move your booking to another date (subject to availability). If cancelled within the 48 hours period or you are a no-show for your hire, you will be liable for 100% of the total value of your rental.
No refund will be given on bikes returned early.
Terms & Conditions
1 - Proof of I.D, credit card or driver's license is required prior to cycle hire. Katrine Wheelz reserves the right to charge the hirer for repairs and replacement parts due to misuse or accidental damage during the hire period.
2 - The hirer and representative from Katrine Wheelz shall inspect and agree that the cycle/trailer or any additional equipment is suitable for hire purpose prior to the start of the hire.
3 - The hirer is fully responsible for the safe return of all equipment and they are liable for any damage caused during the hire period.
4 - All equipment and accessories shall remain the property of Katrine Wheelz.
5 - Katrine Wheelz cannot be held liable for any damage or injury suffered by the hirer or third parties arising out of the use of the cycle/trailer/equipment by the hirer whosoever caused.
6 - Please note it is compulsory that a safety helmet is worn at all times when cycling. NO HELMET NO HIRE.
7 - At Loch Katrine, the north shore access road is private. Although vehicular traffic is kept to a minimum, you may encounter some vehicles. Please observe the normal Highway Code rules and KEEP TO THE LEFT.
8 - The road can be busy, please follow the Outdoor Access code and be aware of other road users. Be careful on blind corners, steep hills and sharp bends and keep to the left.
9 - The rental of any and all equipment is at our discretion and Katrine Wheelz reserve the right to refuse rental to any person at any time.
10 – We will endeavour
to provide the bike(s)/equipment which have been booked but we reserve the
right to supply alternate bike(s)/equipment of the same value.
11 – Trailers and
tag-a-longs will only be fitted to our hire bikes and will not be hired on
their own.
