Terms and Conditions
SELF GUIDED
TOURS TERMS & CONDITIONS
Payment &
Cancellation for self-guided tours: To reserve a scheduled tour
with Cycling United Ljubljana, a deposit of €500 is necessary upon booking. For
tours departing within 6 months, a payment of 50% of the balance suffices. The
outstanding balance must be settled two months before the trip commences.
After
confirmation, self-guided tours are non-refundable. However, we provide full
flexibility to reschedule the reservation for the entire group or allocate each traveller 100% credit
for future travel, up to 90 days before the departure date. Kindly review the
tour credit and cancellation fee timeline provided below. Any credited amount
in your account remains valid for 24 months from the date it was issued.
Cancellation policy for
self guided-tours is as follows:
·
More Than 90 days to departure: 25% of tour
price cancellation fee & 100% of deposit as future tour credit*
·
61 – 90 days to departure: 100% of tour price
cancellation fee & 75% of deposit as future tour credit*
·
31 – 60 days to departure: 100% of tour price
cancellation fee & 25% of deposit as future tour credit*
·
0 – 30 days to departure: 100% of tour price
cancellation fee & No tour credit*
* Funds reserved in case of rescheduling the rental.
Self-guided
tours are priced based on a minimum group size. If, by any chance, the minimum
group size requirement is not met, we retain the right to revise the quoted
price per individual. In the event that this adjustment is not acceptable, we
will provide tour credits following the aforementioned timeline. Alternatively,
if the update is proposed 61 days prior to departure, we offer the chance to
reschedule the trip to dates that accommodate all travelers.
BIKE RENTAL
TERMS & CONDITIONS
A customer
renting a bicycle from Cycling United Ljubljana (hirer) does so under the
following Terms and Conditions:
1. The duration of
this rental is detailed in your booking.
2. Payment: The full
balance for the rental amount has to be paid when booking bikes from Cycling
United Ljubljana. Once the funds are received we will confirm the booking and
you will receive an invoice. The hirer is required to present their Passport or
Personal Identity Card when picking up the bicycle. A security deposit of
200,00€ per bicycle is required. The person signing the rental contract must be
over the age of 18 and is responsible for all equipment rented. Returning the
bicycle before the end of contract: There is no refund for bicycles returned
before the end of the rental contract. Returning the bicycle(s) after the
stipulated time on the contract will be penalized with 6,00€ an hour/bike, or
fraction.
3. Rented
Equipment: Bicycles and equipment hired on a rental agreement remain the
property of Cycling United Ljubljana. The rented bicycle can only be used by
the person that is indicated in the rental contract. The hirer is obliged to
take good care of the bicycle taking all precautions necessary to protect the
bicycle from damages, loss or robbery. At the end of the rental period a
representative of Cycling United Ljubljana will determine the condition of the
rented equipment and if necessary, evaluate any losses or damages occurred. The
hirer is immediately and totally responsible for all damages or losses up to a
maximum of the present price of replacing the bicycle.
4. Pick up
& Return of bikes and equipment: The bike is to be
collected and returned by the guest at the Cycling United Ljubljana, Dobrunjska
cesta 62, 1261 Ljubljana - Dobrunje, unless otherwise arranged with Cycling
United Ljubljana and confirmed in your booking. The return of the equipment
must be done on or before the “Rental End date and time” detailed in your
booking. The term ‘equipment’ in this contract refers to the subject matter and
accessories rented on this contract.
The hirer
receives the bicycle in a good technical, safe and clean condition. The hirer
checks this condition immediately and confirms it with his signature on the
rental contract. The bicycle(s) must be returned in the same condition in which
they left the shop. The guest must inform Cycling United Ljubljana of any
damages of the equipment as well as its malfunction. The hirer agrees at this
moment to be responsible in case of theft, damage or breakage of the bicycle.
The cost of reparations or reposition of the equipment will be charged to the
hirer. At the end of the rental period, Cycling United Ljubljana will determine
the conditions of the rented equipment and if necessary assess the losses or
damages caused (excluding reasonable wear and tear of the equipment).
5. Cancellation
Policy for bike rental is as follows:
·
prepaid reservations can be
canceled free of charge from up to 21 days before the rental period starts
·
cancellations made from 15
to 21 days prior to the rental period start will be subject to a 25%
cancellation fee of the full booking price
·
cancellations received from
8 to 14 days prior to the rental period start will be subject to a 50%
cancellation fee of the full booking price
·
cancellations received from
7 days to 72 hours prior to the rental period start will be subject to a 75%
cancellation fee of the full booking price
·
cancellations received 72
hours or less before bicycle(s) pickup date will not be reimbursed.
·
No refunds or partial
refunds are available after a rental has started.
·
All cancellations must be
in writing and sent to: info@cu-ljubljana.com.
6. The guest is
obliged to safely secure the bike indoors at all times when it is not in use.
The guest should not lock the bike outdoors in a public place and should
instead remain with the bike at all times.
7. In case of a
flat tyre or mechanical breakdown, the transportation to our shop is at the
customer’s own expense. We do not offer a pick-up service.
8. Liability in
case of accident: Cycling United Ljubljana services do not include Travel Insurance. It is
the client's sole responsibility to secure Travel Insurance beforehand through
their chosen provider prior to embarking on their holiday. You should carry
insurance and identification documents while riding. Cycling United Ljubljana is
not liable in any accident for damage to the customer or caused to third
parties. Helmet use is mandatory. It’s the hirer's responsibility to use the
helmet. Non-compliance can affect any claims in case of an accident. In cases
of emergency and accidents the number is 112. It is always advisable to have a
mobile phone with you.
9. Civil
Responsibility and Limitations: Cycling United Ljubljana is
not responsible for any fines or penalties that may result from the breaking of
any traffic laws and rules. The customer is obliged to obey the traffic laws
including stopping at Stop signs and stopping at traffic lights. The hirer is
responsible for all damages that occur whether to himself or anyone else within
the rental period. Cycling United Ljubljana is not liable for claims of injury
or damages caused to themselves, to others and / or their property.
10. These Terms and
Conditions conform to Slovenian law. The hirer agrees that Terms and Conditions
are binding on his family, his heirs, his legal assigns and his administrators
and executors. The place of jurisdiction being exclusively in Slovenia.
11. The guest and
his/her companions declare to have read and understood the terms and conditions
at https://cu-ljubljana.com/terms-of-service/.
Valid from: 10/01/2024