Company data

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that explorabikes.com is an Internet domain and trademark registered by Frecarge Tenerife SL, C.I.F. B-19817238, registered in the Registro Mercantil de Tenerife, inscripcion 1, folio electronico con la hoja TF-72658.

Social denomination: Frecarge Tenerife SL
CIF: B-19817238
Registered Address: C/Garza, 2, Pl. 1, pta. 9, complejo, Terrazas del Faro, CP 38632, Palm-Mar, Arona. 
Phone: +32486330060
Email: info@explorabikes.com

Frecarge Tenerife SL makes this reservation platform available to visitors and tourism service providers. The contracts are signed directly between the users and Frecarge Tenerife SL on behalf of the tourist service providers.

General conditions of rental and use

The Client rents from Frecarge Tenerife SL the equipment and/or material described in it subject to the following specific terms and conditions:

1. The Client declares to be over 18 years of age, and to have a valid identity document (passport, D.N.I., Spanish N.I.F, Foreigner Identity Number). The Client is the owner of this rental contract and is responsible for the rented equipment - material, which may only be used by the persons designated by the Client in the contract itself.

2. The Client or user of the bicycle declares to be in perfect health conditions, and to be capable of handling and possessing sufficient faculties and learning to control the rented equipment - material.

3. The equipment - material* (bicycle - accessories) will be delivered to the customer checked, clean and in perfect condition. Any claim regarding the condition of the equipment - material (bicycle - accessories) must be formalized at the time of delivery. The rental of the bicycles does not include a guide; the navigator that can be hired can, in no case, be assimilated to a personal guide. *Material: 1 x Led Stick Drive Lezyne, 1 x Pocket Drive pro - Matte Black Lezyne or 1 x Pocket Drive Lezyne, 1 x Road Caddy Lezyne or 1 x M-Caddy QR Saddle Bag Lezyne, 1 x Pair of Power Lever Black Lezyne, 1 x V Pro 11 Multitool Black Lezyne, 1 x Inner Tube Standard Vittoria or similar.

4. The client is obliged to take care and take all necessary precautions to protect the rented equipment and material (bicycle and accessories) from damage, loss and/or theft. If any of the aforementioned situations occurs during the rental period, the client will directly assume all the replacement costs incurred, according to market prices.

5. The bicycles, equipment - rented material, will be collected and delivered within the contracted time slot, during the opening hours established by the Company, which is as follows: Monday to Sunday, from 9:00 a.m. to 6:00 p.m.

6. It is the responsibility of the Client and/or his/her companions and/or persons designated for the use of the equipment - rented material, if applicable, to respect Spanish traffic regulations, and must drive carefully and respect pedestrians. It is not authorized to participate in championships and/or competitions. In accordance with the Spanish Traffic and Road Safety Law, minors under 16 years of age, drivers or occupants of bicycles must always use a protective helmet. In general, the company recommends the use of a helmet to all customers/users regardless of their age. The user of the bicycle undertakes to:

• Make good use of the bicycle and the material provided by the company.
• Reimburse the company for any damage caused to or by the bicycle and for damage caused to third parties.
• Respect the rules of the road and comply with regulations relating to it.
• Do not ride through private property. Do not litter or throw rubbish on the route.
• In case of breakdown or deficiencies with the rented material and/or accidents of the users, contact immediately to those responsible for Frecarge Tenerife SL on the telephone number: +32 486330060.
• To comply with each and every one of these clauses.

The bicycles, equipment - rented material, will be collected and delivered within the contracted time slot, during the opening hours established by the Company, which is as follows:

 The return of the bicycles, equipment - rented material, will be carried out in the same place where it has been collected.

7. The price rates at the signing of this contract, according to schedule and rented equipment/material, are based on the model of bicycle that is rented.

8. Upon delivery of the bicycle, payment will be made for the total amount of the contracted service, as well as a credit card deposit of 100€, which will be paid at the time of collection of the rented material (bicycle and accessories), as long as the material rented (bicycle and accessories) is returned in the same conditions as when it was delivered. The form of payment of the rent and the deposit will be with credit card upon delivery of the bicycle.

9. Failure to comply due to a delay in the delivery time will cause billing for the same for full days according to the rate.

10. The Company is exempt from any liability in the event of an accident in the use of the bicycles. Likewise, the company reserves the right to claim against the user of the bicycle in the event of misuse, damages, or poor circulation.

11. Any defect in the bicycle - accessories during the rental period, the company will try as far as possible to change the bicycle - accessories for an equal or similar model, all subject to availability. In case it is not possible to replace it with another, the client will not be able to make any claim for damages that may be caused.

12. The Company has informed the client that their personal data will be treated in accordance with the provisions of current legislation on the protection of personal data and incorporated into their files for the purpose of carrying out administrative management. The client can exercise their rights of access, rectification, opposition, and cancellation for which they must communicate it to the company at the address that appears in this contract.

13. The contract is governed by Spanish Law, and both signing parties, renouncing any other jurisdiction that may correspond to them, accept the city of Arona as the place of jurisdiction.

14. The client declares to have read and understood the previous conditions, as well as the information and explanation provided by the company’s staff in relation to the deposit or other financial guarantee that they have to pay or are required in this contract, accepting the conditions with the signing of this contract in duplicate in the place and date indicated at the beginning.

Intellectual property

www.explorabikes.com is a website owned by Frecarge Tenerife SL. The source code, graphic designs, images, photographs, icons, sounds, animations, software, texts, as well as the information and content contained in www.explorabikes.com are protected by Spanish legislation on intellectual and industrial property rights in favor of Frecarge Tenerife SL. and the reproduction and/or publication, in whole or in part, of the website, nor its computer processing, or its distribution, dissemination, resale, transformation or other activity that can be carried out with the contents of its web pages, is not permitted, not even citing the sources used without the prior written permission of Frecarge Tenerife SL, giving rise to the legally established responsibility.

The user, solely and exclusively, can use the material that appears on this website for personal and private use, its use for commercial purposes being prohibited. All rights derived from intellectual property are expressly reserved by Frecarge Tenerife SL. exercising all civil and criminal actions that correspond to it in the case of infringement or breach of these rights by the user.

Personal data protection

Within the framework of compliance with current legislation, contained in Organic Law 15/1999, of December 13, on the protection of Personal Data (LOPD), and RD 994/1999 of June 11, which approves the regulation of security measures for automated files that contain personal data, whose purpose is to guarantee and protect, with regard to the processing of personal data, the freedoms and fundamental rights of natural persons, Frecarge Tenerife SL informs users that:

1. Frecarge Tenerife SL has adopted the technical and organizational measures in accordance with the provisions of current regulations:

• Frecarge Tenerife SL Being the owner of personal data, informs the Data Protection Agency (APD) of their existence through the identification of personal data files.
• Frecarge Tenerife SL adopts the security measures required by law depending on the level of protection.
• Frecarge Tenerife SL In accordance with the law, it establishes a specific closure where the rights of users and/or clients are collected, clauses related to data collection, data communication, treatment by third parties and data transfer.

1. Frecarge Tenerife SL will ask the user and/or client, when accepting the general conditions, some personal data necessary to provide the service.
2. The company Frecarge Tenerife SL will save and protect the information and personal data obtained by adopting due diligence and the necessary measures to try to avoid alteration, loss, theft, access or treatment not authorized by Frecarge Tenerife SL.
3. The automated collection and processing of Personal Data is intended to maintain the contractual relationship that may be established with Frecarge Tenerife SL, as well as the performance of information, training, marketing tasks (the latter task always identified as such) and other activities of the company.

Responsible:

Frecarge Tenerife SL
B19817238
C/Garza, 2, Pl. 1, pta. 9, complejo, Terrazas del Faro, CP 38632, Palm-Mar, Arona. 

Telephone: +32486330060

Web: www.explorabikes.com

E-mail: info@explorabikes.com

Conclusions of use and user access

• Access by the user to this website does not imply the start of a contractual and/or commercial relationship with De Frecarge Tenerife SL
• Frecarge Tenerife SL may modify, without prior notice, the information contained on its website, as well as its configuration and presentation (including offers, promotions, prices…).
• Frecarge Tenerife SL hereby undertakes NOT TO ENGAGE IN MISLEADING ADVERTISING. Therefore, for these purposes, formal or numerical errors that may be found throughout the content of the different sections of this website, produced as a result of incomplete or faulty maintenance and/or updating of the website, will not be considered misleading advertising, committing to rectify it as soon as it becomes aware of these. Likewise, De Frecarge Tenerife SL does not guarantee the absence of defects or interruptions when accessing the website, trying to solve them if possible.
• Frecarge Tenerife SL will not be responsible for the information and content of third-party links that can be accessed through the web www.explorabikes.com; this responsibility will fall on them.
• Frecarge Tenerife SL will act diligently to remove the third-party link if it is illegal or harms the rights of third parties.
• The existence of links on the page www.explorabikes.com will only have the mission of informing the user and/or client without the existence of these links imply or suggest establishing a commercial relationship with said link.
• The service provider Frecarge Tenerife SL is not responsible for damages and/or losses caused by viruses, interference, security errors, telephone breakdowns, overloads, or of any other type caused by causes beyond Frecarge Tenerife SL
• In the same way Frecarge Tenerife SL is not responsible for the damage caused to the user’s computer system, or its documents, nor viruses in the links, nor for the damages caused by third parties that have been introduced illegally, outside the scope of control and security of Frecarge Tenerife SL
• Nor is Frecarge Tenerife SL of the damages or losses suffered by the client due to their errors, omissions, in the information given by the company Frecarge Tenerife SL as long as those errors are due to sources outside the company.
• Frecarge Tenerife SL is not responsible for the statements contained in the products marketed by Frecarge Tenerife SL, being responsible for those contents the company in charge of facilitating or distributing such products.
• The client undertakes to provide true, current, complete and authentic data on the information requested in the forms, committing to update them properly.
• Frecarge Tenerife SL undertakes not to send advertising correspondence without identifying it as such, in accordance with the provisions of Law 34/2002 on Information Society and Electronic Commerce Services. For these purposes, all the information sent to clients of Frecarge Tenerife SL will not be considered as commercial communication. Provided that, its purpose is to maintain the existing contractual relationship between the client and Frecarge Tenerife SL
• The recipient may revoke at any time the consent given to the receipt of commercial communications or notify us in case of any data variation with the simple notification of will to info@explorabikes.com
• Frecarge Tenerife SL is not responsible for the breach of any applicable rule that the user may incur when accessing the website www.explorabikes.com and/or in the use of the information contained therein. The user is solely responsible for the use made of the advertisements, content, links, links and hypertexts included on the website www.explorabikes.com

Purchase conditions

These conditions are subject to the provisions of Law 7/1998, of April 13, on General Contract Conditions (LCGC) in Law 26/1984, of July 19, General for the defense of Consumers and Users, Directive 97/7/CEE, of May 20, 1997, applicable to contracts developed through the Internet between consumer and supplier and other applicable legal provisions in force.

These general contracting conditions will apply exclusively to final consumers. These general contracting conditions constitute a contract with Frecarge Tenerife SL for the reservation of excursions and vacation packages. Please read these general conditions carefully and make sure you understand their content before making the reservation.

These conditions are applicable to all reservations made with Frecarge Tenerife SL as well as to all those for whom you make said reservation. Frecarge Tenerife SL acts as an agent on behalf of the accommodation establishments. By making the reservation, you accept that you have read, understood, and accepted these general conditions. If there is any element of these general conditions that you do not fully understand, or you have any doubts or questions, please contact us.

1. You only have to complete the information required for the reservation and make the payment of the corresponding amount. From the moment of making the reservation, the conditions of expenses for cancellation will come into force. It is essential that you check that all the details of your reservation are correct on the voucher that you will be able to print.
2. In the event that you make the reservation for two or more people, the person who makes the reservation must be authorized to represent all those on behalf of whom they have made the same, as well as accept the responsibility derived from the payments made in name of these people, including cancellation fees or charges derived from rectifications or modifications. Likewise, you must inform all those on whose behalf you have made the reservation, of the details of the reservation, as well as any other relevant information. Make sure that all the personal data provided during your reservation must be correct and truthful.
3. The User declares that he is of legal age, that is, he is at least 18 years old and has the necessary legal capacity to be bound by this agreement and to use this website in accordance with the General Conditions set forth herein, that he understands in its whole. If you are under 18 years of age, and you travel without your parents or legal guardians, they must assume the responsibility derived from this reservation, as well as all the obligations and expenses derived from it.
4. The terms and conditions of each service (prices, products, availability, cancellation or modification of the reservation conditions) have been established by the providers. Included services:
5. The accommodation that appears in the reservation confirmation that is delivered to the consumer at the time of signing it.
6. The rates or taxes of hotel establishments, excursions that appear on the voucher are included.
7. For the payment of your selected products, we offer the following ways:
8. At the time of booking, you must pay the total price using any Visa or Mastercard credit or debit card, direct deposit into the account is also allowed in exceptional cases.
9. We also inform you that the confidentiality of your data is guaranteed, given that we use the most advanced technology of the moment to prevent third parties from having access to it. Payment for any extras (for example, mini bar, food, telephone, etc.) must be made directly to the accommodation, at the time of departure.
10. If the client gives up the use of the contracted bike rental and the cancellation is made he will be obliged to pay the amount for the bike rent.
    • We don't allow cancellation, only when: earlier than 48 hours before availability start time to get refund in case of forced withdrawal (illness, proving force majeure, weather conditions, ...). If you do not cancel in time, we can only refund 50% of the amount paid. 
11. If the client gives up the use of the contracted excursion/activity and the cancellation is made he will be obliged to pay the amount of the excursion.
    • When: earlier than 48 hours before availability start time to get refund. Also In case of forced withdrawal (illness, proving force majeure, etc.). The organizing company is not responsible for possible changes due to weather conditions. If you wish to change hotels or other contracted products, please contact our administrative department who will inform you of the cost associated with this situation.
12. All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it a passport or D.N.I., according to the laws of the country or countries they visit. It will be at their expense when the trips require it to obtain visas, passports, vaccination certificates, etc. Frecarge Tenerife SL declines all responsibility in the event that the granting of visas is rejected by any authority, due to particular causes of the user, or their entry into the country is denied due to lack of the required requirements.
13. The consumer is informed, in compliance with the General Law for the Defense of Consumers and Users, that at the time of formalizing the contract, take out assistance insurance that covers repatriation expenses in the event of an accident, illness or death.
14. The cases of force majeure refer to (but are not limited to) fires, extreme weather conditions, earthquakes, accidents, epidemics, government decisions, war, war treaties, civil unrest, terrorist attack or any industrial or commercial action to the detriment of De Frecarge Tenerife SL
15. Despite having supervised all our products, it could happen that the service is not to your complete satisfaction. In this case, you must notify the reception of the accommodation to try to solve the problem. In case of contracted products by Frecarge Tenerife SL, you must notify the company directly during your stay.
16. The information provided on the website is provided by the suppliers and by Frecarge Tenerife SL.
17. You will be responsible for the behaviour of the members of your group during your stay. The accommodation provider reserves the right, at any time, to terminate your stay or that of any member of your group for inappropriate conduct. In that case, the cancellation charges will be applied in full, and no refund will be given. In addition, the supplier is not obliged to pay any compensation or bear any costs or expenses that you may incur due to the early termination of your stay for the reasons detailed in this paragraph. If your actions, or those of any of the members of your group, cause damage, you agree to indemnify us (including legal fees) against any claim that the owner may make. Finally, you are also obliged to reimburse the provider for any damage caused, before the end of your stay.

Acceptance of the general conditions

The client, by accepting the general conditions of the contract, grants facility to the company Frecarge Tenerife SL to the sending of commercial communications, with the recipient (client) having the power to revoke at any time the consent given to the receipt of commercial communications.

These general conditions will be interpreted and applied in accordance with the provisions of Spanish law.

Cookies

Cookies are text files that are stored in the visiting user’s terminal with certain information about the visit to the page. This website informs the user of the use of cookies for the sole purpose of being able to maintain the session between client-server, but in no case are they used for the collection and subsequent use of user information. In any case, the user is informed of the possibility that exists in most web browsers to limit the use of said cookies.