Book with confidence with our refund & cancellation timeline. Any credit on your account is valid for 24 months from the date of issue. No refunds or credits are possible after the rental begins. If we are forced to cancel a rental, we will award a 100% refund.
| DAYS TO RESERVATION | CANCELLATION FEE | FUTURE CREDIT |
|---|---|---|
| More than 31 days | No Fee | 100% of price |
| 14 – 30 days | 10% of price | 100% of price |
| 72 hours – 14 days | 25% of price | 100% of price |
| 72 hours or less | 100% of price | No credit |
Girona Services refer to services including (but not exclusively) – hiring a guide, airport transfers, food experiences, day trips & vehicle support. If you have purchased any of these services as part of a tour package, our Custom & Private Tour Cancellation Policy applies (see above),
BIKE HIRE TERMS & CONDITIONS
- The bike is to be collected and returned by the guest at the EAT SLEEP CYCLE HUB (at Carrer del Vern 3, 17004, Girona, Spain). Unless otherwise arranged with EAT SLEEP CYCLE and confirmed in your booking. In the case of a tour, the rental bike will be delivered to you as described in your Trip Notes.
- The duration of this rental is detailed in your booking.
- The term ‘equipment’ in this contract refers to the subject matter and accessories rented on this contract.
- The equipment is to be collected and returned at the EAT SLEEP CYCLE HUB in Girona located in Carrer del Vern no. 3 unless agreed otherwise and specified in your booking. The return of the equipment must be done on or before the “Rental End date and time” detailed in your booking. In the case of a tour, the rental bike will be delivered & collected as described in your Trip Notes.
- Failure of the guest to return the equipment on time will cause a fine of 10.00 € per hour/ 80.00 € per day. If the equipment is not returned, EAT SLEEP CYCLE will be able to take possession of said equipment wherever it is found, without the guest having any rights to claim for it.
- The guest declares to have checked the conditions of the equipment and finds it all to be in perfect condition.
- The equipment rented is to be returned by the guest to EAT SLEEP CYCLE in the same state it was given to the guest. The cost of reparations or reposition of the equipment will be charged to the guest.
- The guest must inform EAT SLEEP CYCLE of any damages of the equipment as well as its malfunction.
- The guest is obligated to take good care of the equipment and take all necessary precautions to protect the bike and accessories from damage, loss or theft. Should any of the before mentioned situations take place during the rental period, the guest assumes immediately all the reparation or reposition costs incurred at the price or market price according to EAT SLEEP CYCLE.
- At the end of the rental period, EAT SLEEP CYCLE will determine the conditions of the rented equipment and if necessary assess the losses or damages caused (excluding reasonable wear and tear of the equipment).
- The guest is obliged to safely secure the bike indoors at all times when it is not in use. The guest should not lock the bike outdoors in a public place and should instead remain with the bike at all times.
- The guest declares: to be in perfect health conditions, be able to ride a bike, to have the necessary control of the equipment rented and declares to have the necessary travel & health insurance to undertake cycling activities in Europe.
- The guest who rents more than 1 bike, declares that all the riders of the bikes he/she rents: are in perfect health condition, are able to ride a bike, have the necessary control of the equipment rented and have the necessary travel & health insurance to undertake cycling activities in Europe.
- In case of loss or theft or damage of the equipment the guest must immediately communicate this circumstance to EAT SLEEP CYCLE. In addition, the guest will have to compensate EAT SLEEP CYCLE for the reparation or reposition costs incurred at the cost price according to EAT SLEEP CYCLE.
- The rental does not include insurance for own damages so the guest is responsible for all the damages of material or of a personal nature that he/she could suffer.
- The rental is made with the corresponding Civil Responsibility coverage insurance that covers all damages originated by the rental to third parties, people or properties. It is the responsibility of the guest and his/her companions to respect the local traffic rules and to circulate with care and respect to pedestrians and other road users.
- The guest and his/her companions declare to have read and understood the terms and conditions at https://www.eatsleepcycle.com/about/terms-conditions
- The data provided by the guest will be used exclusively for the correct provision of the contracted service, the guest being able to request, in accordance with the law, its access, rectification, cancellation or opposition through communication by any means to EAT SLEEP CYCLE. This contract is governed by Spanish law.