Cycle Hire Terms and Conditions

1. General Information and Agreement

1.1 We aim to provide high-quality specialist bikes for hire. To achieve this at a reasonable cost, we ask our customers to treat the equipment responsibly.

1.2 Bikes and equipment can only be hired from Ebike Hire Scotland on completion of a Hire Agreement Form or by accepting our hire conditions on our online booking portal. Ebike Hire Scotland reserves the right to take a deposit to hold as security until the bike is returned in the condition it was hired out in. Upon acceptance of these Terms & Conditions, a binding contract is formed between Ebike Hire Scotland and the hirer. We reserve the right not to accept or fulfill a Booking.

1.3 All Bookings are subject to availability. When a Booking is made by one person on behalf of another person or people, that person confirms to Ebike Hire Scotland that he or she has the authority to make such a booking.

1.4 The Hire period commences on the day the cycle(s) and equipment are collected or dispatched to you and continues until the cycle(s) and equipment are returned to Ebike Hire Scotland.

2. Hirer’s Terms and Conditions

2.1 You are responsible for ensuring that you are physically fit enough to undertake cycling any distance or compete in events using Ebike Hire Scotland Cycle(s) or Equipment you have booked. Ebike Hire Scotland does not accept any responsibility for your failure to complete your Hire period due to lack of fitness, illness, or injury. Ebike Hire Scotland does not accept liability for death, personal injury, loss, or damage to personal effects to any participant, nor can Ebike Hire Scotland accept any responsibility for delays or changes to your period of Hire due to weather, strikes, war, terrorism, or other causes.

2.2 You accept that cycling on a public highway and competition on such carries its own risks, and you have made your booking on the basis that you undertake the Hire at your own risk. You understand and accept that Ebike Hire Scotland insists on wearing cycle helmets at all times when riding.

2.3 You will ride your cycle responsibly at all times. You will not hold Ebike Hire Scotland responsible for any loss, damage, or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to indemnify Ebike Hire Scotland against any claim, interest, demand, or expense in respect of such injury or damage.

2.4 Ebike Hire Scotland recommends that you have suitable insurance cover at all times during the period of your hire. Ebike Hire Scotland may offer Insurance as part of its offer and will only use a reputable and affiliated insurance provider.

2.5 You are responsible for all cycles and equipment hired or loaned, and it is your responsibility to keep these items safe from damage, loss, or theft, use them properly, and not subject them to any misuse or unfair wear and tear.

2.6 Any damage caused due to crash or neglect is the Customer’s responsibility and will be charged for.

2.7 You will notify Ebike Hire Scotland immediately of any loss, damage, or theft to the hired cycles or equipment however caused. You will be responsible for paying Ebike Hire Scotland the reasonable costs of repair or replacement for any such loss, damage, or theft.

2.8 You will not offer for sale, sell, dispose, mortgage, lend, pledge, or otherwise part with possession of the hired cycle(s) or equipment.

2.9 Ebike Hire Scotland staff are usually available by phone or email to help out with any problems during the hire period; however, it is the customer’s responsibility to assemble, set up, and keep a check on the bike they have hired. Whilst Ebike Hire Scotland will always do its best to have staff available during the hire period, this cannot be guaranteed.

3. Payment Terms

3.1 Payments are collected on booking the bike. Our cancellation policy is as follows:

• Up to 1 Month before the event or hire date – 5% administration charge.
• Up to 2 weeks before the event or hire date – 20% of the value of the hire.
• Up to 3 days before the event or hire date – 50% of the value of the hire.
• 1 day before the event – 75% of the value of the hire.
• Day of event – Full charge will be taken.

Ebike Hire Scotland will consider individual cases in extraordinary circumstances.

3.2 In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions, you will pay Ebike Hire Scotland the total price for your period of Hire set out in the Hire Agreement Form in advance of the hire commencing.

3.3 Late return of the Bike will be charged at £10 for every 15 minutes that the bike is returned late.

3.4 A Credit Card will be required at the commencement of any hire period, but this may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by Ebike Hire Scotland depending on Ebike Hire Scotland’s assessment of the risk and the value of the equipment. If a deposit is taken, it will be returned at the end of the hire period provided that:

• Any cycles and/or equipment hired or used are returned in an undamaged condition to Ebike Hire Scotland.
• Any cycles and/or equipment hired or used are returned within the arranged hire period at an arranged time and place to Ebike Hire Scotland.

3.5 If the terms set out in 3.4 (above) are not complied with, Ebike Hire Scotland reserves the right to charge reasonable charges until such time when cycles and/or equipment concerned have been returned to Ebike Hire Scotland. In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever is cheaper) the items concerned to a condition equivalent to that prior to the Hire.

3.6 In all cases, normal wear and tear as defined by the product’s manufacturer or supplier is accepted and allowed and is included in any hire price.

3.7 In all cases, the security/damage deposit can be used as a deposit against the costs or charges mentioned herein.

4. Refunds/Reschedule

4.1 You can reschedule your booking once, up to 7 days before your hire date free of charge. Reschedules within 4-7 days of your hire will incur a £25 admin fee. Reschedules within 3 days of the hire are not permitted (please refer to our cancellation policy above (3.1)).

5. Optional Accidental Damage Waiver

5.1 An optional Accidental Damage Waiver is available to cover specific items during the hire period. This waiver limits your financial liability for damages as specified in the waiver terms.

5.2 The waiver does not cover loss, theft, or damage caused by negligence.

6. Personal Safety

6.1 It is the rider’s responsibility for their own safety. Cycling involves personal risk, and you must ride responsibly.

6.2 Injuries and/or death associated with the sport of cycling may result from weather, excessive speed, collision with inanimate objects or other persons, rider inexperience, error, or abuse of equipment.

6.3 First-time or novice bikers should use the equipment under the supervision of an experienced rider.

6.4 You must not cycle under the influence of alcohol, strong medication, other drugs, or fatigue.

7. Our Liability to You

7.1 Ebike Hire Scotland accepts responsibility for death, personal injury, and direct loss suffered by you, which you can demonstrate was caused by our negligence up to the limit set out in clause 7.3 below.

7.2 Ebike Hire Scotland will not be liable to you where any alleged loss or damage results from:

• Any of your own actions or omissions;
• The action or omission of a third party not connected with the provision of your bike hire;
• An event or circumstance which we could not have predicted or avoided even after taking all reasonable care;
• Where any loss or damage is considered to be indirect or consequential loss.

7.3 Except in respect of death and personal injury, in respect of which no limit of liability shall apply, Ebike Hire Scotland’s total liability to you under this contract between us shall be limited to the total cost of your Booking.

7.4 Ebike Hire Scotland shall have no liability to you if we are unable to fulfill a Booking due to an event of Force Majeure. In the event of Ebike Hire Scotland being unable to fulfill your booking, our liability to you shall not exceed the agreed cost of the hire.

7.5 Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise. We will keep your personal details secure in accordance with our obligations under the Data Protection Act 1998.

8. General

8.1 These terms and conditions constitute the entire agreement between us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

8.2 Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.

8.3 No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

8.4 If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

8.5 Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

8.6 These terms and conditions shall be governed by Scots law, and both of us hereby agree to submit to the exclusive jurisdiction of the Scots Courts.