Ride Experience - Bike Hire Terms & Conditions
Effective from: 17 April 2025
Ride Experience, High Lodge Forest Centre, Brandon, Suffolk, IP27 0AF
www.ride-experience.co.uk | highlodge@ride-experience.co.uk
1. Definitions
"The Hirer" refers to the individual named on the hire agreement or making the booking.
"Ride Experience" refers to the company providing the hire services.
2. Booking and Identification
- By making a booking or signing a hire agreement, the Hirer agrees to these Terms & Conditions.
- The Hirer must be 18 years or older and accepts responsibility for all equipment and persons included in the
booking.
- A valid physical photo ID is required to hire a bike - either a UK/EU driver's licence or passport.
- Digital copies, scans, or photographs of ID are not accepted. Failure to produce valid ID will result in refusal
of hire.
3. Supervision of Children and Age Restrictions
- Children under 16 years old must be accompanied by an adult (18+) on a bike at all times.
- Riders aged 16 and 17 may ride unaccompanied, but an adult (18+) must make the booking and be present
at collection to accept responsibility for the hire.
- Ride Experience reserves the right to check ID for age verification where necessary.
4. Use of Equipment
- Equipment remains the property of Ride Experience.
- The Hirer is responsible for the care and safe use of all hired items during the hire period.
- All items must be returned in the condition they were hired, by the agreed return time.
- Late returns will incur additional charges at the current hourly rate.
5. Loss, Damage & Deposits
- A refundable deposit may be taken.
- Any loss or damage to equipment may result in partial or full retention of the deposit.
- Where damage or loss exceeds the deposit, the Hirer is liable for the full cost of repair or replacement.
6. Safety and Conduct
- Cycling is a physical activity that carries risk of injury. The Hirer agrees that all participants are physically fit
and capable.
- All riders are advised to wear helmets and suitable protective gear.
- The Hirer confirms that no participant is under the influence of alcohol or drugs.
- Ride Experience reserves the right to refuse or terminate hire if it deems the Hirer's behaviour unsafe.
7. Use of Trails and Facilities
- Hired equipment must only be used on designated cycle routes within permitted areas.
- Use of bikes on dirt jumps, black runs, north shore trails or free ride areas is not permitted.
- Fires are not allowed. Users must respect other visitors and follow all Forestry Commission site rules and
byelaws.
- Riders must obey all signage and warning notices.
8. Mechanical Issues & Assistance
- All bikes are inspected before hire.
- In the event of a mechanical issue during the hire period, Ride Experience will endeavour to provide
assistance, recovery, or replacement, but this is not guaranteed.
- Refunds or partial refunds may be considered at Ride Experience's discretion, depending on the
circumstances.
9. Cancellations & Refunds
- No refunds will be issued for early return or unused hire time.
- If Ride Experience is unable to provide the service or facilities as booked due to circumstances within its
control, a suitable alternative or refund will be offered.
- In the event of adverse weather, forest closures, or force majeure events, refunds may be issued at Ride
Experience's discretion.
10. Liability
- Ride Experience is not liable for loss or damage to personal property.
- Nothing in these terms excludes or limits Ride Experience's liability for death or personal injury caused by its
negligence.
- Ride Experience shall not be liable for indirect or consequential loss, including loss of profit or enjoyment,
except where required by law.
11. Insurance
- Ride Experience recommends that Hirers obtain personal accident and travel insurance.
- Ride Experience's insurance does not cover personal injury or damage caused through misuse of
equipment or failure to follow safety advice.
12. Payment & Charges
- All charges must be paid in full before or at the start of hire.
- Additional charges may apply for late returns, damage, or requested additional services.
- Interest may be charged on late payments at 2% above the base lending rate.
- If there is a dispute on any part of an invoice, the undisputed portion must still be paid by the due date.
13. Data Protection
- Ride Experience processes personal data in accordance with data protection laws. For details, see our
Privacy Policy.
14. Variations and Substitutions
- Ride Experience reserves the right to substitute equipment or vary the services provided where necessary,
offering an equivalent standard.
- Bookings are non-transferable without written consent.
- Any variations to these Terms must be agreed in writing and signed by both parties.
15. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.
- Any disputes arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
16. Authority to Contract
- The person signing the agreement on behalf of a group confirms they have the authority to do so. If not,
they may be held personally responsible for compliance with this contract.
17. Special Requirements
- Any accessibility needs or special requirements should be notified before the booking is confirmed so that
suitable arrangements can be made.
