Wherever used herein, the term “bike” shall refer to both bikes and ebikes, and include any items hired (including items free of charge) from True North. 

True North and employees are not responsible for personal injuries, property damage or loss incurred by any person, arising out of the act of negligence or any other person rendering any of the services or products being offered in these rentals.  Nor shall True North be responsible for any injuries, death, damage, loss or delay in any event beyond the actual control of True North.

Hirers follow any suggested routes at their own risk and agree not to hold True North or employees responsible for injury or death resulting from accidents. 

HELMETS are mandatory, a free helmet is offered with every hire bike, if you have your own, and so long as it exceeds the required British Standard, you are welcome to use that. You must always wear either your own or hired helmet whilst riding a hire bike.

The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk, any deficiencies must be brought to the attention of a company representative of True North at the earliest opportunity. 

Individual bikes, bike specifications and bike sizes are subject to change based on availability of replacements. 

The hirer and all parties associated must ride with due care and attention, and adhere the rules of the road outlined in the Highway Code.  All parties must be able to ride a bike safely, and True North reserves the right to make a judgement of the riders capacity in all cases, including those of unsafe, inappropriate riding. 

·       Each hirer must agree to our waiver agreement, that confirms they are physically and mentally capable of riding the hire bike.  The waiver agreement will be sent at the time of booking and electronically signed.  The lead hirer (making the booking) will be responsible to ensure each participant has read and understood the form.  We advise printing a copy and refreshing all parties again on the day of hire.  

·       The hire and start of the ride must begin from our Hub, we do not permit bikes to be loaded into vehicles to be ridden elsewhere.

·       Please ensure you take time to familiarise yourself with all the safety information provided.  Please pay particular attention to the information with regards to access and egress from the Hub to your cycle route, Hope Road is an extremely busy road with high volumes of traffic.  Whilst there are cycle lanes in place on the road you need to be extra cautious.   True North cannot be held responsible for any accidents or injuries to any parties on the public road.

·       Ebike Power modes.  To maximise your riding experience, we strongly recommend keeping the ebike riding modes in ECO and TRAIL (which are more than acceptable modes for the terrain).  We only recommend occasionally using TURBO when the trail becomes extremely steep, as this will preserve your battery life and prevent you running out of power whilst out on the trails.  Take it from us, it’s no fun pedalling an ebike back to the Hub with no power.   Also, if you are hiring kids ebikes, please be aware the Wh are considerably different and their range will not have the capacity of the adult bikes. 

·       Bookings made via True North Adventures (website/telephone/email or kiosk) for accommodation at Bike & Boot, Hope Valley are subject to the terms and conditions stipulated by Bike and Boot.  We are happy to make the booking on your behalf, but their terms for accommodation will apply.

Injury

·       Cycling involves inherent risks which may lead to injury to your persons. The hirer assumes all liability for personal injury and loss from the moment the rental period begins.  This includes responsibility for children under the age of 18.

·       Excessively aggressive and negligent riding can lead to the breakages of bikes, damage to frame, forks, shock, wheels and other parts, especially on ebikes where an element of mechanical sympathy is required, especially changing gear under torque.  True North the right to attribute breakages to negligence on the hirers part. The cost of any repairs will equate to the retail cost of the parts, plus the addition of labour fees at the discretion of True North. The hirer is liable even in the case of another party being at fault.

·       Hirers will not be liable for standard wear and tear. Such wear and tear includes, punctures, broken chains, tyre and brake pad wear.

• The hirer agrees to return the bike to True North staff. Failure to not return the hired bike, will be considered theft, True North is entitled to recover the full retail value of the bike from the hirer. 
  
  

·       The security of the bike is the responsibility of the hirer as soon as the rental period has begun, and therefore the hirer is liable for any theft, loss or damage. True North has no obligation to supply the bike(s) with a lock(s). True North hire agreement is based on no bike(s) being left unattended whether they are locked up or not.  

·       Should theft occur while the hirer has custody of the bike, a formal Police Report must be lodged at the earliest possible time. True North must immediately be supplied with the report for insurance reasons. 
 

Cancellations

·       In the event of cancellations, True North has no obligation to provide a refund. True North will give the opportunity to transfer the booking to another date where applicable. 

·       In the event of an early return of the bike for any reason (force majeure, battery usage or otherwise), True North has no obligation to give a refund, in full or in part. 

Termination of Contract

·       True North are entitled to terminate the contract and seize the bicycle if the hirer does not adhere to one or more of the obligations.

·       Should True North be entitled to seize the bike(s), the hirer must offer full cooperation. True North is not liable for any damage caused by dissolution of the contract.