We provide quality, comfortable helmets free of charge. All hirers are strongly advised to wear a cycle helmet with under 16yrs being mandatory. A bicycle, trailer, tag along or child seat will not be issued without one. Hirers may use their own helmets.

To guarantee availability of cycles, advance payment and pre-booking are required. Cycle hire is subject to availability & we operate a "first come - first served" policy.

At the time of collection Sandy Balls Cycle Centre reserves the right to cancel or amend any online booking if it is deemed the items booked are unsuitable or unsafe for the hirer. The hirer may be subject to an additional payment where amendments are made. If the hire is cancelled, the hire will be dealt with as per the cancellation policy below.

Outside of 48hrs from start of hire; full refund minus £5 administration fee per booking. Within 48hrs from start of hire; 50% refund of total hire. Within 24 hrs from start of hire; no refund of total hire. After start of hire; no cash/card refunds will be given, however in the case of extreme weather conditions, bookings may be transferred to another day (subject to availability)

Sandy Balls welcomes safe, considerate cyclists. Whether on site, on road or in the New Forest please cycle sensibly, be courteous to others and respect the natural environment and be aware of chosen terrain. Cyclists are required to follow The Highway Code, in particular the 'rules for cyclists' (rules 59 to 71) and the New Forest Cycle Code as displayed in the Cycle Centre. The hirer must confirm that everyone in the group are competent cyclists. The hirer recognises the group will be riding cycles which they may not be familiar with and as such, will exercise additional care and attention. 'The hirer' lends cycles on the understanding that every rider can use gears properly, adjust the saddle height and at least one person knows how to fix a puncture. Puncture repair kits are supplied in the backpack supplied with your hire. Hire cycles are NOT to be used outside of daylight hours and must be checked daily for the hire. Daily cycle safety checks should be undertaken by the hirer. Hired equipment may be repossessed by Sandy Balls Cycle Centre, with no refund of hire charges, if it is being used in an unsafe or inconsiderate manner. Refunds CANNOT BE GIVEN in the event of punctured tyres or damage caused to gears as a result of incorrect use. This includes riding without wearing a helmet.

A parent or guardian must complete the Hire Agreement Form for young cyclists (age 17 or less) and assume responsibility for the young person and the hired cycle.

The hirer is responsible for the loss or theft of any of the hired equipment and accessories. It is not recommended that cycles are left unattended. If cycles are left unattended, secure the cycle with the supplied lock to a permanent fixture passing the lock through the frame and front wheel. In the event of loss or theft or any damage caused due to crash or neglect is the hirer's responsibility and will be charged for. The hirer will be subject to a cost of £900.00 per cycle.

All equipment must be returned to the Cycle Centre before 5.00pm on the last day of hire, unless stated otherwise on the hire agreement form. We reserve the right to charge up to £25 per item of hired equipment for late returns or bikes returned in an excessively dirty state, requiring remedial work beyond Sandy Balls Cycle Centre's normal post-hire maintenance. In the event of a mechanical failure other than punctures, Sandy Balls Cycle Centre will offer a breakdown service for the cycle but not the individual (due to insurance constraints). Sandy Balls Cycle Centre will not offer a recovery service where bikes have been ridden beyond the hirers capability and there is no mechanical failure, it is the hirers responsibility to return the hired equipment.

By hiring bicycles, the hirer (the signatory on the hire agreement form or account holder for online bookings) confirms they recognise that travel by bicycle contains inherent risks of injury, illness or death that may be caused by negligence, physical exertion, consumption of substances, forces of nature and other factors known or unknown. "The hirer" hereby fully assumes all responsibility of risk of injury, illness, death, loss or theft and discharge Away Resorts Ltd from all actions, claims, demands for damages resulting from their bicycle hire. (subject to the hirer's statutory rights.)

Sandy Balls Cycle Centre reserves the right to refuse hire of equipment to any individual without explanation.