Damage & insurance

It is your responsibility to insurance the box and its contents. Damage to the box and any missing components or parts may result in the loss of your deposit.

If the box or its contents are damaged in transit, it must be reported to the appropriate authorities within the airport baggage collection hall or the train station (as applicable), so that a claim can be made. If you leave the baggage hall or station without making a claim, this could result in losing your hire deposit.

Please use the carry holes to attach flight labels to avoid a £20 surcharge for removing labels (courier or flight labels).

The box must be returned in the polythene bag provided on delivery.

The 'anti crush' pole, foam padding and accessories must be returned. You will be charged £20 for any items missing upon return.

Please do not deface or mark the box with any permanent markers or stickers.

Use a TSA (Transportation Security Authority) approved lock. These are recognised internationally by most security services and permit authorities to inspect your luggage and contents without cutting open or damaging the box to gain access.

Any failed collections will be chargeable at £20.

Cancellation

Cancellation can be made up to two weeks prior to hire without charge.

Time to booking:

1 week or less prior to collection - full charge

2 weeks or less prior to collection - £30.00