Bookings
Conditions Policy
Booking Conditions and Cancellation Policy
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Please book for the maximum time you will want to ride for, to make the
most of your ride and reduce any need to rush back. If you want to extend the
booking whilst out on your ride - give us a bell! If there are no other
riders waiting for that bike, we will do our best to accommodate the extra
miles.
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If the bike is returned early, the bracket which the time falls
into for the bike return will be the amount charged. Otherwise, bikes must
be returned by the booking end time.
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Rental bookings require a 50% deposit to be confirmed. If no payment is
processed, your booking is not confirmed. Please contact us on 074600844 to
proceed with your booking.
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We operate a 48-hour cancellation policy, and a 24 hour rebooking
policy. If rebooking is utilised within 24 hours of the initial booking start
time, then the ability to refund the deposit is automatically forfeited.
However, rebooking to another date remains an option.
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All offerings (tours, shuttles and rentals) are subject to weather
conditions and may be cancelled at the discretion of the operator. We also
reserve the right to alter the destination pending the weather for your safety
and comfort.
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The company will offer alternative days or refunds no greater than the
fare paid in the event of cancellations. We reserve the right to use other
trails in the event that the primary trail is unavailable for any reason.
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The company will not be held responsible for any property loss or damage
and or any claim resulting from personal injury or death arising whilst traveling
with the company, participating in activities, on the bike, trail, van, or
other company property. This disclaimer applies irrespective of the cause.
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All prices are stated in NZD and include GST
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Minors: All riders under 18 must be accompanied by an adult carer, and
the under 18 portion of the indemnity form must be signed.
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An indemnity form must be completed prior to start of the activity
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Photo ID must be accepted by the attendant
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Payment and Cancellation Fees – 50% deposit is taken at the time of
booking. Remainder payment is due upon return of equipment. Cancellation
outside of 48 hours of the booking start time qualifies for a full refund on
deposit. Cancellation between 48-24 hours qualifies for a 50% refund on
deposit. Cancel inside of 24 hours then there is no refund on deposit and the
cancellation fee will be charged.
Permits and ecology
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Your EBR adventure will be within National Park and native New Zealand
Forestry. Take nothing but pictures and leave nothing but footprints/tyre
marks. Always stick to the designated trail.
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All prices quoted include GST, Environmental Management Charge, and
National Parks Fees where applicable.
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For more information about the DOC or Great Lakes Council Trails, please
visit www.doc.govt.nz and www.rotorualakescouncil.nz.