Bike rental is a service provided by "Flight Mode Valencia" with NIF: Y3478504K.
Flight Mode Valencia is the owner of the rental bikes and equipment set forth in this lease.
The followings are the insurance policies the user can choose for the City Bike (not electric bike) *:
- ROAD ASSISTANCE from 1.50€/day includes: road assistance in case of
mechanic breakdown or puncture. The assistance is available from 10 AM to 8 PM in Valencia city;
- THEFT AND DAMAGES INSURANCE from 2€/day includes: 50% coverage
of the bike value (50% of 300€ = 150€) in case of theft and no charge in case of damages;
- THEFT AND DAMAGES + ROAD ASSISTANCE from 3€/day includes 50%
coverage of the bike value (50% of 300€ = 150€) in case of theft, no charge in case of damages, road assistance
in case of mechanic breakdown or puncture. The assistance is available everyday from 10 AM to 8PM in Valencia
city **.
The followings are the insurance policies the user can choose for the Electric Bike *:
- THEFT AND DAMAGES INSURANCE from 4€/day includes: 50% coverage of the bike value (50% of 1300€ = 650€) in
case of theft and no charge in case of damages;
- THEFT AND DAMAGES + ROAD ASSISTANCE from 5€/day includes: 50% coverage of the bike value (50% of 1300€ =
650€) in case of theft, no charge in case of damages, road assistance in case of mechanic breakdown or puncture.
The assistance is available everyday from 10 AM to 8PM in Valencia city **.
** On request, the road assistance outside the Valencia city
is available for a fee of 30€ per call (not per individual bike). This service can be requested by call or by
WhatsApp message at the number +34 611 671 652 and it applies to all types of bicycles.
- The customer knows and undertakes to respect traffic laws and regulations and is responsible for any damage
caused (to himself or to third parties) as a result of any accident while using the bicycle. Flight Mode
Valencia is not responsible for any type of claims, fines or penalties derived from any infraction of said laws.
- The customer is obliged at all times to lock the bicycles correctly. To avoid theft, it is recommended to always
lock it from the frame and wheel in fixed places.
- In case of theft of the bicycle, the customer must pay the total amount corresponding to 300€ (city bike) or
1300€ (electric bike). Part of the amount will be deducted from the deposit.
- A deposit of 50€ is required for each City Bike, which will be returned when the bicycle is returned once its
condition has been verified. In case of an Electric Bike, the deposit amount will be of 100€ for each e-bike.
Additionally, a copy of the lessee's ID/driving license will be required. The deposit is in anticipation of
possible damages to the bike, or damages/non-return of the accessories that have been rented. Payment and deposit
will always be made in full and in advance at the time of rental.
- No refund will be made for returns before the time stipulated in the contract.
- The delay in the return of the bicycle(s) will entail the payment of the corresponding fee.
- The use of bicycles on the sand is not allowed. Damages caused by the sand will have a surcharge of 200€ for
City Bikes and of 1200€ for Electric Bikes.
* TERMS AND CONDITIONS:
In case you rent more than one bike, the chosen insurance package is mandatory for all bikes on the same
reservation.
ROAD ASSISTANCE:
- In case of breakdown/puncture the customer just has to send us a WhatsApp message at +34 611 671 652.
- The Road Assistance service is available everyday from 10 AM to 8 PM in Valencia city.
- On request, the service is available outside Valencia city (Albufera, Port Saplaya, Pinedo, Saler,
etc.) for a fee of 30€. This service can be requested by call or by WhatsApp message at the number +34
611 671 652 and it applies to all types of bicycles.
- The arrival time of the mechanic can vary between 20 and 60 minutes depending on where the customer is located.
- You can buy the Road Assistance Service either online or in the store. The price is 1.50€ per City Bike / per
day. For Electric Bikes the Road Assistance Service, available at 5€ per E-bike / per day, also includes the theft
and damages insurance. If you choose not to buy the service, in case of breakdown or puncture, you can choose
between bringing the bike to the shop to repair it free of charge, or use the Road Assistance Service, not
previously contracted, at 30€ per call (upon availability). In all cases the Road Assistance Service is only
available from 10 AM to 8 PM in Valencia city.
THEFT AND DAMAGES INSURANCE:
With the Theft and Damages Insurance, in case the bike gets stolen the customer has to pay 50% of the bike value,
instead of the total (100%).
In case of theft, the customer has to pay the following excesses:
- 150€ (300€ is the value of the City Bike)
- 650€ (1300€ is the value of the Electric Bike)
The City Bike parts prices without insurance are the followings:
- Wheel 80€
- Rear derailleur 35€
- Gear shift 7v 20€
- Pedals 20€
- Fender 30€
- Rear rack 50€
- Saddle 30€
- Seat post 10€
- Chain cover 20€
- Fork 100€
- Front light 15€
- Rear light 15€
- Kickstand 15€
The Electric Bike parts prices without insurance are the followings:
- Rear derailleur 50€
- Gear shift 7v 20€
- Pedals 20€
- Saddle 30€
- Seat post 10€
- Front light 35€
- Rear light 35€
- Kickstand 30€
The insurance services can be purchased either online or directly in the store. If you forget to add the
Insurance package to the bike(s) during the online booking, you can still purchase it when you come and pick the
bike(s) up in the store.
In case you didn't buy our Insurance for Theft and Damages prior to the bike rental and either the bike or the
bike parts get stolen or damaged, the full prices will be charged.
In case of significant damages to the frame that inhibit the use of the bike (eg. bent frame or wrecked bike),
the full value of the bike will be charged, whether or not you purchased the insurance.
The Theft and Damages Insurance doesn't cover the theft or loss of the
following parts/accessories and the following prices will be charged:
- Phone holder 10€
- Basket 28€
- Lock 30€
- Lock key 20€
- E-bike battery pack 500€
- E-bike wheel and rear engine hub 400€
- E-bike battery charger 250€
- E-bike battery keys 30€
- E-bike control display 100€
- Helmet 20€
- Baby seat 50€
- Kids cart 200€
- Pet cart 200€
DELIVERY SERVICE
The service is available for delivery/pickup between 9-11AM and between 6-8PM in Valencia city. The service costs refer to the entire booking (eg. in case of more than one bike, the total cost of the service stays the same). In case the customer fails to comply with the agreed time of service, starting from 15 minutes of delay, a penalty of 10€ will be charged.