Oakley Healthcare & Mobility | Hire

STANDARD TERMS & CONDITIONS FOR EQUIPMENT HIRE

Version 1.1 – 08.12.21

1.       DEFINITIONS

                     i.            In these terms and conditions, the following words shall have the following meanings: 

                   ii.            'The Company' shall mean Oakley Healthcare & Mobility, whose registered office is situated at Oakley House, Monkspond Street, Northampton, NN1 2LF

                 iii.            'The Customer' shall mean any party with whom the Company enters into a Contract.  'The Contract’ shall mean the contract entered into between the Company and the Customer of which these terms and conditions shall form part. 

                  iv.            'Equipment' shall mean the subject matter of the Contract.  

2.       BASIS  OF  CONTRACT

                     i.            The contract  with the Company commences  when  the customer  places  its  order  and  gives  its authorization to process  payment  for  the  contract,  subject  to any notification of  nonacceptance  from  the Company.  If placing an order  via  the  website  you will  receive  an email  response but  please  note  that  this  does  not  mean that  the  order  has  been accepted.

                   ii.            The Company will  confirm  its  acceptance  to the  customer  either  by sending the  customer  an email  that confirms  acceptance  of  the  order, or  by confirming the  order  by telephone  ("Order Confirmation"). The  contract  between  the Company and  customer  will  only  be formed  after the Company receives  payment  for  the  minimum  period and sends  the  order  confirmation.

                 iii.            If the Company are  unable  to supply a  product, for  example  because  that  product  is  not  in stock or  is  no longer  available  or  because  of  an  error  in  the  price  on the  website, the Company will  inform the  customer  of  this  either  by  email  or  telephone  and  the Company will  supply a  similar  category product, or  if  none  available, offer  a  refund to the  customer  of  the  full  amount  as  soon as  possible.

                  iv.            By placing an order with the Company,  the  customer  warrants  that  he  or  she  is: 1.  Legally  capable of  entering  into  contracts; 2.  At  least  18 years  old;  and 3.  Resident  in England, Scotland or  Wales.

3.       ACCEPTANCE AND RESPONSIBILITY

                                 i.            Acceptance  by  the  Company  of  any  offer  for  rental  of  Equipment  is  subject  to  these  terms  and they  may  not  be  varied  except  by  agreement  in  writing  by  the  Company.  

                               ii.            The  Customer  accepts  responsibility  for the  selection  of  all  Equipment;  and  all  Equipment  during  the  period  of  rental  as  defined  in  the  Clause  5. 1 

                             iii.            Acceptance  by  the  Customer  of  delivery  of  the  Equipment  shall  be  evidence  that  the  Equipment has  been  delivered  in  accordance  with  the  Contract.  Within  8  hours  of  the  delivery  of  the Equipment  the  Customer  shall  test  the  Equipment  and  in  the  event  of  the  Equipment  being faulty  or  not  in  accordance  with  the  Contract,  the  Customer  shall  forthwith  notify  the Company  by  giving  the  Company  details  of  the  fault  or  deviation  of  the  Contract terms.  The Company will then  inform  the  Customer  of  remedial  action  the  Company  will  take.  

                              iv.            For Equipment  collected  from  the  Company  by  the  Customer,  responsibility  for  the  safekeeping of  the  Equipment  shall  pass  to  the  Customer  or  his  agent  immediately  upon  the  Customer  or his  agent  receiving  the  Equipment.

4.       RENTAL CHARGES 

                     i.            The  Equipment  will  be  charged  at  the  Company's  rental  rates  specified  at  the  date  of  the Contract.  

                   ii.            The  Company  reserves  the  right  to  alter  its  rental  rates  for  the  Equipment  from  time  to  time subject  to  giving  the  Customer  not  less  than  4  weeks’  notice  in  writing  of  such  alteration,  for any  equipment  already  on  hire.  

5.       RENTAL PERIOD

                     i.            The  rental  period  will  commence  from  the  time  the  equipment  is  delivered  to  the  Customer (for an  additional advanced  payment)  or collected  by  or on  behalf  of  the  Customer  (as  agreed) and  will  continue  until  the  day  on  which  the  equipment  is  collected  or returned  to  the Company's  premises.  

                   ii.            If  the  Customer  fails  to  return  the  equipment  to  the  Company's  premises  on  or prior to  the last  day  of  the  rental  period  referred  to  in  the  Contract  or  pursuant  to  terms  agreed  between the  Company  and  the  Customer  the  Contract  shall  be  deemed  to  have  been  extended  upon similar  terms  as  to  payment  to  those  subsisting  immediately  prior  to  its extension  and  the Contract  shall  subsist  until  the  Equipment  is  returned  to  the  Company's  premises. 

                 iii.            If the Customer returns the Equipment before the end of the agreed rental period on the Contract the Customer may be offered a refund based on the pro-rata rate of rental for the period that the Customer has used the Equipment for, allowing for differences between the rate of rental for different hire periods.

6.       PAYMENT TERMS

                     i.            All payments for products shall be made by debit or credit card

                   ii.            Payments for products and all applicable delivery and collection charges shall be made weekly in advance.

                 iii.            If the customer fails to  make  any payment  on the  due  date  then, without  prejudice  to any other  right  or  remedy available  to the Company, the Company  shall  be  entitled to:

a.       Cancel  the  contract  and suspend any further  supply of  services  to the  customer  until  such time  as  the  customer  has  paid  in full  including any interest  under  these  conditions;

b.       Recover any products  already delivered to the  customer  for  which payment  has  not  been received;

c.       Utilise  any payment  made  by the  customer  to the Company  against  payment  due  under  this contract  (even if  this  payment  has  been made  under  any other  contract  between the customer  and  the Company)  as  the Company  may  think  fit; and

d.       Charge  the  customer  interest  (both before  and after  any judgement)  on the  amount  unpaid, at  the  rate  of  4%  per  cent  per  annum  above  the Bank of England’s  base  lending rate from time  to  time,  calculated  on  a  daily  basis,  until payment in  full is  made  and will be  liable  for  reasonable  legal  charges  incurred by  the Company  in the  recovery of  amounts due.

                  iv.            The  Customer  shall  not  be  entitled to withhold any payment  (or  part  thereof)  or  make  any deduction from  the  amount  invoiced by the Company  in respect  of  any set-off  or  counterclaim  unless such deduction or  withholding is  agreed in advance  by the Company  in writing.  

7.       VAT

                     i.            All  rental  charges  shown  in  the  schedule  are  exclusive  of  VAT,  which  will  be  charged  at  the  rate applicable at  the  relevant  tax  point  date.

                   ii.            Where the Customer is eligible for VAT relief (in the case of chronic sickness or disability), the Customer will need to complete a VAT exemption form and such form will need to be acknowledged as received by the Company before any release of Equipment to the Customer.

8.       DELIVERY, SETUP & COLLECTION

                     i.            The  customer's  order  will  be  fulfilled by the  approximate  delivery date  set  out  in the  order confirmation, unless  there  is  an event  outside  the Company’s  control.  If the Company is  unable  to meet  the estimated delivery date  because  of  an  event  outside  our  control, the Company will  contact  the  customer with a  revised delivery  date.

                   ii.            The  customer may collect the Equipment from the Company’s premises; or pay the  costs  of  delivery & setup (and collection at the end of the hire period), such costs  to be  included in the initial payment at the time of order.

                 iii.            Delivery will  be  completed when the Company  or  its  courier, delivers  the  products  to the  address the  customer  provided to the Company  when making its  order.

                  iv.            If  no  one is  available  at  the address  to  take delivery, the Company will  leave the customer  a note that the  products  have  been returned to the Company’s  premises, in which case, please  contact the Company to rearrange  delivery. A further charge for the delivery will be due.

                   v.            Where  delivery is  by  an independent  courier  service the Company  cannot be  held responsible  for  timing on this  delivery. The Company  will  make  every  effort  to ensure  that  the courier  resolves  their  problem  as  soon as  is  possible  to ensure  they  complete the service in  a full and  timely  fashion

                  vi.            The  period of  hire  commences  from  time  of  delivery or  attempted delivery; or time  of collection.  It is  the  responsibility  of  the  customer  to  ensure  someone  is  available  to  receive  the goods  between 8.00am  and 8.00pm  on the  date  of  delivery.

                vii.            The  products  will  be  the  customer's  responsibility  from  the  completion of  delivery until returned to, or collected by, the Company or its agent.

9.       LOSS OR DAMAGE

                     i.            On  the  occurrence  of  any  loss  or damage  to  the  Equipment  the  Customer  shall  immediately  notify  the Company  by  telephone  and  shall  confirm  the  same  in  writing or by email.

                   ii.            The  Customer  shall,  on  written or email  demand by  the  Company,  pay  to  the  Company  the  full  costs  of  replacement  or repair  of  the  Equipment  within 7 days  after  the  date  of  such  demand. In  the  event  of  loss  or damage,  the  rental  charge  shall  continue  to be  paid. 

                 iii.            On  receipt  of  payment  for  the  full  cost  of  replacement  or repair  the  Company  will  replace  or repair  the  Equipment  as  the  case  may  be.  

10.   WARRANTY

                     i.            The  Company  hereby  warrants  to  the  Customer  that  at  the  commencement  of  the  rental  period  the Equipment  complies  with  its  manufacturer's  description.  The  benefit  of  this  warranty  may  not  be assigned  by  the  Customer  to  any  other  party.  Any  claim  against  the  Company  in  respect  of  any  failure  is limited  to  the  value  of  the  hire  of  the  item  which  has  malfunctioned.  No  other  claims  will  be  considered. 

                   ii.            The  warranty does  not  apply where  the  defect  arises  from  wilful  damage, negligent  use  of  the  product, abnormal  usage  conditions, failure  to follow the Company’s instructions (whether  oral  or  in writing), misuse  or  alteration or  repair  of  the  product  without the Company’s prior approval  while  the  product  is  in the  responsibility  of  the  hirer  in accordance  with the  terms  of this  contract.

                 iii.            Nothing in any contract  or  these  conditions  shall  exclude  or  limit  either  party's  liability for  death or  personal  injury caused by negligence,  for  fraudulent  misrepresentations  or  for any other  liability which cannot  be  legally excluded or  limited.

                  iv.            Where  any valid claim  in respect  of  any product  which is  based on any defect  in  the quality, condition or  quantity of  the  product  is  notified to the Company  in accordance  with these conditions, the Company  shall  be  entitled to replace  the  product  (or  part  of  the  product)  free  of charge, but  this  shall  be  the  customer's  sole  remedy and the Company  shall  have  no  further  liability  to  the Customer  in  this  respect.

                   v.            The Company  will  not  be  liable  or  responsible  for  any failure  to perform, or  delay in performance  of, any of  its  obligations  under  the  contract  that  is  caused by  an event  outside our  control. An event  outside  our  control  is  defined below  in clause  10.6

                  vi.            An "Event  outside  our  control"  means  any  act  or  event  beyond our  reasonable  control, including without  limitation performance  of  third party couriers, strikes, lock-outs, or  other industrial  action by third parties, civil  commotion, riot, invasion, terrorist  attack, war (whether  declared or  not)  or  threat  or  preparation for  war,  fire, explosion, storm, flood, earthquake, subsidence,  epidemic  or  other  natural  disaster, or  failure  of  public  or  private telecommunications  networks  or  impossibility of  the  use  of  railways, shopping, aircraft, motor  transport  or  other  means  of  public  or  private  transport.

                vii.            If  an event  outside  our  control  takes  place  that  affects  the  performance  of the Company's obligations  under  a  contract:

a.       The Company will contact the Customer as soon as  reasonably possible  to notify the  Customer;  and

b.       The Company’s  obligations  under  the  contract  will  be  suspended and the  time  for  performance of  the Company’s  obligations  will  be  extended for  the  duration of  the  event  outside  our control. Where  the  event  outside  our  control  affects  the Company’s  delivery of  products  to the customer, the Company will  arrange  a  new  delivery date  with  the  customer  after  the  event  outside  our control  is  over

11.   USAGE OF EQUIPMENT

                     i.            The  Customer  will  in  its  use  of  the  equipment  observe  all  the  manufacturer's  instructions  and  where appropriate, the  Company's  instructions  and  other  regulations  both  statutory  or  otherwise  that  may  be issued  or may  be  enforced  for the  proper  use  thereof  and  shall  be  responsible for any  damage  caused  to the  equipment  through  failure  to  observe  such  instructions  or  regulations  or failure  to  use  the equipment  in  a  proper  manner.

12.   LIABILITY  AND  INDEMNITY

                     i.            The  Customer  shall  be  responsible for and  hold  the  Company  fully  indemnified  against  any  claim for loss,  damage,  injury  or  death  to  any  company,  firm  or person  arising  in  connection  with  the use  by  the  Customer  of  the  Equipment  provided  that  such  indemnity  shall  not  extend  to  any liability  of  the  Company  for death  or  personal injury  resulting from  the  negligence  of  the Company  or its  servants  or  agents.  

                   ii.            Any  damages  to  which  the  Customer  may  become  entitled  in  any  claim  against  the  Company  in any  action  whatsoever  arising  out  of  the  Customer's  use  of  the  Equipment  or  pursuant  to  the Contract  shall  be  limited  in  amount  to  the  amount  of  the  rental  payments  paid  by  the  Customer for the  Equipment  to  the  Company  as  at  the  date  on  which  the  damages  occurred.  

                 iii.            Save  as  provided  by  the  provisions  of  Section  55  of  the  Sale of  Goods  Act  1979  all  guarantees, warranties,  conditions  or liabilities  whatsoever  whether  expressed  or  implied  by  statute common  law  or otherwise  are  hereby  excluded.  

13.   OWNERSHIP

                     i.            The  Equipment  shall  remain  at  all  times  the  property  of  the  Company  and  the  Customer  acknowledges that  the  Equipment  is  supplied  to  the  Customer  on  a  rental  basis  only.

                   ii.            The Company reserves the right to use any means to recover physical possession of the Equipment, should the Customer fail to:

a.       Return, or make available for return, the Equipment at the end of the hire period agreed on the Contract; or

b.       Make payment for an extension of the hire Contract, to be agreed with the Company.

14.   MAINTENANCE

                     i.            The  Company  shall,  at  its  expense, provide  maintenance  of  and/or  recalibration  for the Equipment  and  shall  either  repair  or replace  Equipment,  which  becomes  defective  during  the subsistence  of  the  Contract  through  no  fault  of  the  Customer.  

                   ii.            If  the  Equipment  does not  operate  properly,  the  Customer  shall  notify  the  Company  and request  instructions before  taking  any  remedial  action  or returning  the  same  to  the  Company.

                 iii.            In  the  event  of  the  Equipment  requiring  repair  or recalibration  as  a  result  of  Customer negligence, misuse  or  abuse  then  the  Customer  shall  bear  the  cost  of  any  such  repair  and/or recalibration.

                  iv.            Where  Equipment  needs  maintenance  and/or  recalibration  other  than  in  circumstances  referred to  in  Clause  14.3,  rental  charges  will  be  credited  to  the  account  of  the  Customer  for  the  period the  Equipment  is  not  in  use.

15.   CUSTOMER'S  OBLIGATIONS

During  the  subsistence  of  the  Contract,  the  Customer  shall:

                     i.            Keep  the  Equipment  in  the  Customer's  possession  and  under  the  physical  control  of  the Customer; 

                   ii.            Not  keep  the  Equipment  at  any  other  address,  other  than  that  laid  down  in  the  hire  contract,  or move  the  Equipment  in  any  manner  except  as  authorised  in  writing by  the  Company,  and,  if  so authorised,  shall  forthwith  give  written  notification  of  the  change  of  address  or  relocation  to  the Company;  

                 iii.            Keep  the  Equipment  in  good  condition  and  not  subject  the  same  to  any  misuse  (including  but not  limited  to  use  conflicting  with  the  recommendations  of  the  manufacturers  of  the Equipment)  or unfair  wear  and  tear  and  to  use  the  same  in  a  proper  manner;  

                  iv.            Permit  the  Company  and  its  authorised  agents  at  all  reasonable  times  to  enter  upon  any premises  (or vehicle)  where  the  Equipment  may  be  located  for the  purpose of  inspecting, maintaining,  repairing  or  testing  the  same;  

                   v.            Repay  the  Company  on  demand  all  costs,  charges  and  expenses  incurred  in  any  way  by  reason of  any  breach  of  the  Contract  or  other  obligation  of  the  Customer;  

                  vi.            Preserve  the  Company's  and/or  manufacturer's  identification  number  and/or  mark  and/or nameplate  affixed  to  the  Equipment  either  by  the  Company  and/or the  Manufacturer

16.   PERSONAL INFORMATION

The Company will maintain the Customer’s personal information on the agreement, as part of Company records  to assist  it to  maintain  and  improve  its  administration  and  management.

17.   GOVERNING LAW

The agreement is governed by the laws of England. Any dispute may be submitted to the non-exclusive jurisdiction of the English courts