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Terms and Conditions
BIKE IN MIND VALENCIA
RESERVATION TERMS AND CONDITIONS
- To confirm your reservation, we require a deposit of 20% of the reservation total amount .
- You can pay the deposit by credit/debit card, GooglePay or ApplePay.
- Cancellation policy: Is possible to get totally refund of the deposit paid, if the cancellation is make at least 48 hours before the begin of the rental. If the cancellation is make later, the deposit will not refunded.
- Any cancellation, has to be communicated at: info@bikeinmindvalencia.com
TÉRMINOS Y CONDICIONES DE RESERVA
- A confirmación de la reserva es requerido un depósito del 20% sobre el total de la misma.
- Es posible pagar el deposito con tarjeta de credito/debito, GooglePay o ApplePay.
- Política de cancelación: Para obtener un reembolso total del depósito pagado, la cancelación debe realizarse al menos 48 horas antes que empiece el alquiler. Si el cliente cancela con menos de 48 horas de antelación a la hora prevista del alquiler, no se le reembolsará el importe pagado como depósito.
- Todas la cancelaciones tienen que ser comunicadas por correo electrónico a: info@bikeinmindvalencia.com
BIKE RENTAL TERMS AND CONDITIONS / TÉRMINOS Y CONDICIONES DEL ALQUILER:
TERMS AND CONDITIONS / TÉRMINOS Y CONDICIONES:
1. BIKES DROP-OFF / ENTREGA DE LAS BICICLETAS: ENG. The bikes must returned at the time established in the contract. In case of delay, the costumer has to notify in advance, otherwise a penalty of 20€ will be charged. ESP. Las bicicletas deben entregarse a la hora establecida en el contrato. En caso de retraso, el cliente tiene que comunicarlo previamente, de lo contrario se cobrará una sanción de 20€.
2. BIKES LIABILITY / RESPONSABILIDAD DE LAS BICICLETAS
2a. WITHOUT THEFT AND DAMAGES INSURANCE / SIN SEGURO CONTRA ROBO Y DAÑOS: ENG. The liability for theft and damages to the bicycle is the costumer. Lock the bicycle does not remove liability for theft. In case of theft, loss or damage the following prices will be charged. ESP. La responsabilidad por robo y daños a la bicicleta es del cliente. Atar la bicicleta no quita la responsabilidad por robo. En caso de robo, pérdida o daños se abonarán los siguientes precios. Bicycles: Basic City Bike 200 €, Premium City Bike 350 €, Trekking Bike 450 €, Kids Bike 170 €, E-Bikes 1000 € - Bikes' parts: Wheel 80 €, Rear or Front Derailleur 40 €, Pedals 20 €, Fender 30 €, Rear Rack 50 €, Saddle 30 €, Seat Post 10 €, Chain Cover 20 €, Fork 100 €. Bike Accessories: Phone Holder 7 €, Basket 28 €, Key/U-Lock or Chain Lock 20 €, Key/Folding Lock 30 €, E-Bike Charger 250 €, E-Bike Keys 30 €, Kids Seat 50 €, Helmet 20 €.
2b. WITH THEFT AND DAMAGES INSURANCE / CON SEGURO CONTRA ROBO Y DAÑOS: ENG. With the Theft and Damages Insurance, in case the bike gets stolen, the customer has to pay the excess of 50 % of the bike value, instead 100%. The insurance covers any damage to the bicycle. Is possible to buy the insurance only before the rental period starts. The insurance is not available for E-Bike. These are charged in full to you. The insurance doesn't cover the theft or loss of the bike accesories. ESP. Contratando el Seguro contra Robo y Daños, en el caso que la bicicletas sea robada, el cliente tendrás que abonar una franquicia del 50% del valor de la bici en vez del 100%. En caso de daños a la bicicleta el cliente no tendrá que abonar nada y Bike in Mind Valencia se hará cargo de todos lo costes de reparación. Es posible contratar el seguro solamente antes que comience el período de alquiler. El seguro no está disponible para la bicicletas eléctricas. El seguro no cubre el robo o pérdida de los accesorios.
3. ROAD ASSISTANCE / ASISTENCIA EN CARRETERA
3a. WITHOUT ROAD ASSISTANCE SERVICE / SIN SERVICIO DE ASISTENCIA EN CARRETERA: ENG. in case of breakdown or puncture, the customer can choose between bringing the bike to the shop to repair it free of charge, or use the Road Assistance Service, not previously contracted, at 30 € per call (upon availability). In all cases the Road Assistance Service is only available from 9am to 7pm in Valencia city. ESP. En caso de avería mecánica o pinchazo, el cliente podrá elegir si llevar la bicicleta a la tienda para solucionar el problema sin ningún coste adicional o utilizar el servicio de asistencia, no contratado anteriormente, al precio de 30 € por llamada (bajo disponibilidad). También en este caso, el servicio estará disponible solamente en Valencia ciudad de 9 h a 19 h.
3b. WITH ROAD ASSISTANCE SERVICE / CON SERVICIO DE ASISTENCIA EN CARRETERA:
ENG. The Road Assistance service is available everyday from 9am to 7pm in Valencia city. The service is not available outside the metropolitan area of Valencia, eg: Pinedo, Saler, Albufera Park and Port Saplaya. The arrival time of the mechanic can vary between 20 and 60 minutes depending on where the customer is. The service is mandatory for all bikes on the same reservation. ESP. El servicio de Asistencia en Carretera está disponible todos los días de 9 h a 19 h en Valencia Ciudad. El servicio no está disponible fuera del área metropolitana de Valencia como por ejemplo: Pinedo, Saler, Parque de Albufera y Port Saplaya. El tiempo de llegada del mecánico puede variar entre 20 y 60 minutos dependiendo de donde se encuentre el cliente. En alquileres de más de una bici, será obligatorio contratar el servicio de asistencia en carretera para todas las bicis de la misma reserva.
4. GENERAL TERMS AND CONDITIONS / TÉRMINOS Y CONDICIONES GENERALES: ENG. 4a.The rental is not refundable. 4b.The customer declares to be in a good physical and mental condition to ride a bike. 4c.The customer and BIKE IN MIND take note to have delivered the bicycle in good condition. 4d.Bicycle rental is only available to adults, unless the person under 18 years old is accompanied by an adult. 5e.A valid ID / PASSPORT / DRIVING LICENSE and security deposit of 50 € per bicycle (€ 100 in case of E-bike Rental) are requested to rent a bike. Instead the 50 € or 100 € of the security deposit, the customer can leave his ID / PASSPORT / DRIVING LICENSE like security deposit. After returning the rented bicycle(s) and accessories, the deposit will be fully refunded in the event that no damage has occurred. If the missing or broken rented items exceed the deposit amount, the customer must settle the balance. 4f.The bicycle(s) must be carefully locked (both the frame and the wheels) to a fixed, non-movable and designated object. ESP. 4a.El alquiler no es reembolsable. 4b. El cliente declara de estar en buenas condiciones fisicas y mentales para montar en bici. 4c.El cliente y BIKE IN MIND comprueban que la bicicleta se entrega en buen estado. 4d.El alquiler de bicicletas está disponible solamente para adultos, con la excepción de que un menor de 18 años esté acompañado por un adulto. 4e.Un documento válido como DNI / PASAPORTE / CARNET DE CONDUCIR y una fianza de 50 € por bicicleta (€ 100 en el caso de bicicleta eléctrica) se solicitan en el momento de contratar el servicio de alquiler. . En lugar de la fianza de 50 € o 100 € de fianza por bici, el cliente puede dejar su DNI / PASAPORTE / CARNET DE CONDUCIR como fianza. Después de haber devuelto la(s) bicicleta(s) y los accesorios alquilados, el depósito se reembolsará por completo en el caso que no hayan occurrido daños. Si el precio de las piezas rotas o desaparecida, excede la cantidad del depósito, el cliente deberá pagar la diferencia. 4f. La(s) bicicleta(s) deben estar firmemente bloqueadas (tanto el cuadro como las ruedas) a un objeto fijo y determinado. 5. LIMITACIÓN DE RESPONSABILIDAD ENG. 5a.The customers bears full legal liability for damages and injuries caused to himself and to third parties. BIKE IN MIND is not responsible for injuries or damages caused by the rented bikes and/or items during the rental period. The theft and damages insurance by BIKE IN MIND covers only theft and damages of the bike rented. 5b.The customer is responsibles for the payment of any medical bills in case of damages and injuries caused to himself and to third parties. 5c.The customer must respect Spanish traffic regulations. Any ticket or fine due to incorrect use of the bicycle will be completely assumed by the customer. ESP. 5a.El arrendatario se asume la responsabilidad legal total por las heridas y daños causados a su mismo y a terceros. BIKE IN MIND no es responsable por heridas y daños causados por el uso con los objetos alquilados durante el tiempo del alquiler. El seguro contra robo y daños de BIKE IN MIND cubre solamente los daños a la bicicleta de la empresa, alquilada por el cliente. 5b. El cliente es responsable del pago de cualquier coste de medicamento en el caso de daños y heridas a su mismo y a terceros. 5c.El cliente debe respetar las normas de seguridad vial. Cualquier multa causada por el uso incorrecto de bicicleta se pagará por el cliente.
PRIVACY POLICY
Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), you are hereby informed that the data you provide will be processed by the owner of this website for the following purposes:
The personal data facilitated in this section will be processed with the aim of managing the bookings you request. In any case, the data provided may be processed for the purpose of elaborating internal statistics in order to improve our services. The personal data provided will only be kept while our commercial relationship is maintained and it will be blocked once this comes to an end, in the timeframe established by legal provisions, at the sole disposition of Courts to address possible claims, after which this data will be cancelled. The legal basis for the processing of your data is fulfilment of the contractual obligations assumed by you when you request our services. You are hereby informed that the personal data facilitated may be processed in order to send you informative and other types of communications (offers, events, congratulations). The data provided will be stored for this purpose while you do not request that the sending of advertising cease. You have the right to withdraw your consent at any time. Withdrawing consent will not affect the legality of processing based on the consent granted prior to withdrawal. You may exercise, at any time, your rights of access, rectification, suppression, opposition or limitation of processing by writing to the email address info@bikeinmindvalencia.com or the postal address of: Bike in Mind, Calle Donoso Cortés 12, Bajo Izq, 46005 Valencia (España).