GENERAL TERMS AND CONDITIONS OF RENTAL

 

The rental & delivery service is valid only in the following 6 towns: Annecy, Annecy-le-Vieux, Veyrier-du-Lac, Menthon-Saint-Bernard, Talloires (except Montmin), Doussard.

 

• The minimum rental period is one day.

• The reservation must be made at the latest the day before, until 7pm.

• The Tenant is personally liable for damage and theft of the bikes & accessories.

• The bikes must be left at the agreed place of return by 6pm at the latest.

 

Article 1: Generality

The "Tenant" is the physical person who hires leisure equipment as an individual or the person who, as the leader of a group, hires equipment for that group.

As a service provider, the rental company NOMAD BIKE makes available to the tenant, a leisure equipment consisting of bicycles and accessories.

 

Article 2: Agreement

The following terms and conditions apply to the rental of any equipment by NOMAD BIKE to the "Renter". The Tenant is deemed to have accepted the general conditions by having: made and paid an online reservation, or signed a paper / scanned rental contract.

 

Article 3: Access to the service

Access to the rental service of the rental company is reserved for people over 16 years old. For minors, the rental contract is concluded by their legal guardian under his/her responsibility. In the latter case, the minor will have to produce an authorisation from the legal guardian accompanied by a copy of his/her identity document.

 

Article 4: Provisioning

NOMAD BIKE does not own a shop and works only in delivery. The service is available at the place chosen by the Tenant, within the limit of the 6 following towns: Annecy, Annecy-le-Vieux, Veyrier-du-Lac, Menthon-Saint-Bernard, Talloires (excluding Montmin), Doussard.

 The delivery of the bikes will take place before the time chosen by the Tenant, with or without his presence (depending on his availability and the number of reservations).

 

Article 5: Rental duration

NOMAD BIKE offers rental formulas for bikes and accessories for a minimum of one day, up to one month.

The material must be returned at 6pm maximum at the agreed place.

If it appears that the Renter cannot return the equipment in time, he must contact the rental company by telephone as soon as possible. NOMAD BIKE will then reserve the right to charge the following fees:

• From 30 min to 2 hours late: 50% of the total rental amount to be paid
• More than 2 hours late: 100% of the total rental amount to be paid.

Article 6: Reservation method

All reservations must be made at the latest the day before the 1st day of rental before 6pm. The Tenant has the possibility to book via the website, by phone or by email.

 

Article 7: Method of payment

The means of payment accepted by NOMAD BIKE are the following: bank cards, cash, transfers, and ANCV holiday cheques.

The payment of the rental is made in full at the time of booking and is collected within 24 hours. The applicable rates according to the duration and the rented bikes are indicated on the website.

In the event of payment in cash/transfer/vacation vouchers, a credit card number will however be requested for the deposit, and will be kept via the secure Stripe payment system.

Any rental booking is not refunded even for bad weather or early return.

 

Article 8: Security deposit

For all rentals, a security deposit by bank card imprint will be required from the Tenant at the time of booking. On the website, a bank card imprint authorises NOMAD BIKE to deduct all or part of the deposit, in the case of breaches indicated in the Article "Tenant's Liability and Applicable Penalties". To this end, the Tenant shall enter his valid credit card details on the subscription form (card number, validity period and CVV number).

If no deposit is provided, the Tenant will not be able to access the service.

 

Amount of the deposit:

Adult hybrid bike: 500€.

Electric bike for adults or children: 1500€.

Kids bike: 200€.

Trailer: 150€.

Baby seat or dog basket: 50€.

 

This deposit is not debited from the Tenant's account (it will only be debited in case of non-return or damage to a bicycle).

Even if it is not a debit, this amount is blocked on the Tenant's account and may impact his bank limit.

The deposit is returned once the rented equipment has been handed over and any necessary repair has been paid for.

 

Article 9: Cancellation

It is possible to cancel a booking by contacting NOMAD BIKE by email at contact@nomadbike.fr quoting the booking reference. The following cancellation conditions apply:

• At least 3 days before the start of the rental period: full refund
• 2 days before: 50% refund
• 1 day before: 25% refund
• Rental day: no refund

Article 10: Condition of the equipment

Materials and equipment are deemed to be delivered in good working order. The Tenant has one hour from the start of its use to report a malfunction of the bicycle which may be declared attributable to NOMAD BIKE. Beyond this time limit, any malfunction shall be considered to be attributable to the Tenant.

Any material or equipment being numbered or marked, it must be returned with the same numbers or the same mark.

All bikes are rented with equipment consisting of the following accessories:

• Bike lock
• Pump
• Saddle bag with puncture sealant kit
• Rear panier if requested by the Tenant
• Helmet if requested by the Tenant 

Article 11: Breakdown assistance

It is strictly forbidden for the Hirer to intervene on the equipment in case of a breakdown other than a puncture or if the chain comes off. If he subscribed to the "breakdown assistance" option when booking, he can contact the breakdown service at 06 38 75 66 63 for a quick repair.

When renting a Bike with Electric Assistance, the battery has been fully charged beforehand. The Hirer is therefore personally responsible for the management of his autonomy. In the case of long-term hire of an e-bike, he will ensure that the battery is charged for a maximum of 4 hours.

 

Article 12: Tenant's Liability and Applicable Penalties

From the time of delivery of the equipment until the time of return (6 p.m.), the Tenant has legal and material custody of the rented equipment.

The Tenant shall not leave the rented equipment unattended unless it is secured with a padlock and placed in a secure location.

It is forbidden to sublet or lend the leisure equipment without the agreement of the Renter.

The Tenant is responsible for the use of the leisure equipment with regard to road safety and regulations.

It is furthermore recommended to the Tenant: 

• to adapt its braking distance in case of bad weather;
• to adjust the saddle to adapt its height to his morphology;
• to wear an approved helmet and suitable clothing.

The Tenant is personally responsible for any damage, theft or loss of the rented leisure equipment and its accessories (including helmets, padlocks, saddlebags etc.). Damage/loss charges are payable after the return of the rental equipment. Renters are liable for the full cost of replacement if the rental equipment is lost or stolen.

 

Bike replacement cost:

• Adult hybrid bike: 520€.
• Kids bike: 180€.
• Adult electric bike: 2160€.
• Kids electric bike: 1600€.

The Deposit registred by the Tenant when subscribing to the Service may be used by NOMAD BIKE to deduct any amount due as penalties in the event of breach by the Tenant in the use of the Service. 

In the unfortunate event of a stolen bicycle, it is the responsibility of the Tenant to report it to the Police within 48 hours. The Tenant has the obligation to report the disappearance to NOMAD BIKE within 24 hours as well as provide a copy of the report given to you at the police station.

In the event of an accident and/or incident involving the rented equipment, the Renter must report the facts as soon as possible to NOMAD BIKE.

The legal guardian of any minor using the Service will be held responsible for any damage caused directly or indirectly by the minor as a result of the use of the Service. 

 

Article 13: Insurance

NOMAD BIKE subscribes to an insurance covering its professional civil liability, the civil liability of the Tenant is not covered by NOMAD BIKE. The Renter declares that he/she has a civil liability insurance which guarantees the consequences of the use of the bicycle.

 

Article 14: Data privacy

The customer entering into this contract agrees to transmit his data for the purpose of its execution. The data will be kept for a period not exceeding the time required for the following purposes:

• Bicycle rental: the data required to process your order will be kept for the time necessary to execute your contract.
• Management of the commercial relationship: the data will be kept at the latest 3 years after the end of the commercial relationship.

In accordance with the GDPR, you have the right to the access, modification, rectification, portability and removal of your data, as well as the right to oppose. You may exercise this right by sending a letter to NOMAD BIKE's Customer Service at the following address: 4 rue du Bulloz - Centre Ubidoca 17500 - Annecy le Vieux - 74940 Annecy.

 

Article 15: Dispute Resolution

The present general conditions and the relations between the Tenant and NOMAD BIKE are subject to French law. 

In the event of a complaint, the Tenant may contact NOMAD BIKE's Customer Service either by email or by post.

 

Article 16: General information

• Helmets must be worn by children under 12 years old.
• The use of a child trailer and a baby seat is permitted from one year old.
• You may carry a passenger other than a small child only if an approved seat is installed.
• Hybrid bikes cannot support a load greater than 110kg, and 100kg for electric bikes.