1.Terms and Conditions of Hire
1.1 Off Beat Bikes will act within reason to honour all bookings made.
1.2 Off Beat Bikes reserve the right not to hire equipment to an individual or group.
1.3 Off Beat Bikes hire equipment is limited to UK use only.
1.4 Off Beat Bikes hire equiptment is not permitted for gondola uplift.
2. Responsibility
2.1 All forms of cycling are undertaken at your own risk, cycling and mountain biking are dangerous activities which involve risk and potential injury or death. We advise that appropriate eye, head and body protection is worn at all times.
2.2 If cycling off road, please keep to marked trails where cycling is permitted and exercise due care to all others, when cycling on the highway observe the UK Highway Code at all times.
Young persons under 18 years of age will only be issued with a bike when accompanied by a parent or guardian, the Hire customer undertakes to make any minors in their charge aware of these terms and conditions of hire.
2.3 Off Beat Bikes will not be held liable for any loss or injury caused to the Hirer(s) or third parties.
You are responsible for your own personal safety and the safety of your own property.
2.4 Off Beat Bikes and its employees and agents exclude all liability (whether statutory or otherwise) for any loss, damage or injury caused to you or your property, arising from any cause whatsoever. Including, but not limited to, the negligence of the Company, its employees or agents, whilst you are using the equipment hired under this agreement. This exclusion of liability does not affect your statutory rights if hiring on the behalf of others, you should ensure that all members of your group are aware of the Terms and Conditions of Hire and your personal liability.
3. Safety
3.1 Helmets are provided free of charge for all users and we strongly advise their use at all times.
3.2 Cycling is a physical activity; if you are concerned about your health then you should consult you GP before participating.
4. Equipment Hire
4.1 The bicycle(s) and equipment on hire remains the property of Off Beat Bikes. The Hirer will not sell, rehire, lend or part with the bicycle(s) and equipment.
4.2 The Hirer assumes complete responsibility for loss or damage to the hire equipment (other than fair wear and tear) from the time the equipment leaves Off Beat Bikes premises until it is returned. If hiring multiple bicycle(s), you are responsible for all the bicycle(s) Off Beat Bikes shall not be liable for any damage caused or loss made whatsoever by breakdown or other defects in the bicycle(s) beyond the control of Off Beat Bikes.
4.3 The Hirer is responsible for all costs, claims and demands which arise directly or indirectly out of the use of the bicycle during the period of hire.
4.4 The Hirer must look after the bicycle(s) at all times, and must not leave them unattended or unsecured in a public area.
4.5 In the event of the bicycle or equipment being damaged, lost or stolen, Off Beat Bikes reserves the right to recover the cost for repairs or the replacement value of the bicycle(s) and equipment from the Hirer. Full RRP will be charged for bikes and equipment that are not returned.
4.6 The Hirer will notify Off Beat Bikes, upon the return of the bicycle(s), of any loss or breakdown of the bicycle(s), other than those reasonably repairable by the Hirer.
5. Photographic ID
5.1 Photographic proof of identification must be provided in the form of a Photo driving licence or passport. This must match that of the card used to make payment. No hire can be allowed if this is not adhered to.
6. Cancellation and Refund Policy
6.1 If the Hirer cancels their booking more than 7 days before the first day of their bike hire they will receive a full refund less a £15 administration charge.
6.2 If the Hirer cancels their booking between 7 days and 72 hours before the first day of their bike hire they will receive a 50% refund.
6.3 If the Hirer cancels their booking less than 72 hours before the first day of their bike hire they will not receive a refund.
6.4 If the Hirer does not turn up for their booking at all they will not receive any refund.
6.5 No refunds or reductions will be given for any hire equipment that is returned early for any reason.
6.6 All equipment must be returned to the agreed collection point at the correct time.
6.7 Off Beat Bikes reserve the right to charge an additional fee for late returns for each bicycle.
6.8 All bicycle(s) and equipment are thoroughly checked after each hire, and any damage found will be charged to the Hirer.
6.9 Off Beat Bikes shall be entitled to cancel your booking at any time. In the event that Off Beat Bikes decide to cancel your booking, it shall use reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
7. Data Protection and Storage of Information
7.1 We will keep your personal information for as long as we need it to provide our products and/or services to you. If you think any information is inaccurate then please contact us to let us know.
You are entitled under the Data Protection Act 2018 to a copy of the personal information that we hold about you if you apply to us in writing.
8. Sharing of Information
8.1 Our customers and their information are important to Off Beat Bikes, and it is not our policy to sell their information to third parties. We do employ service companies to fulfill some of our operational functions; some of these companies may be given access to customer information in order to perform their functions. They will not use the information for any other purpose. Examples of when we would use other companies would be for delivery of an order or processing a credit card payment. Apart from this we will not share or transfer any personal information with any other third party unless we are required to do so by law.
