Terms and Conditions

Hire Your Adventure @ Discover Bikes (a trading name of Performance Cycles Ltd registered in England. Company number 06889748)

GENERAL TERMS AND CONDITIONS INDIVIDUALS AND PRIVATE GROUPS

Proof of identification/order reference must be provided upon collection of your equipment.

A damage deposit is required for group bookings and will take the form of an pre-authorisation debit/credit card transaction, through our on-site terminal or online payment gateway, which will be surrendered upon return of the equipment in a satisfactory condition.

As the client, you must agree responsibility for all equipment relating to this hire agreement, which will be listed on your online web order or pre-printed hire form, available when you collect your bikes. You confirm that you will be responsible for the payment of any damage (including third party) caused as a consequence of any dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame and front wheel. Proof of lock breakage is required.

Risk of injury/death to yourself and/or others:

You confirm you are ALL competent cyclists and recognise you will be riding cycles which you may not be familiar with and as such we will exercise additional care and attention. Performance Cycles Ltd. lends cycles on the understanding that EVERY rider can use gears and brakes properly, adjust the saddle height, can put the chain back on and can check the quick release wheel skewers are tight.

You understand that refunds are only given PER BIKE (not group) and only if Performance Cycles Ltd could not restore the journey or allow extra time to complete the ride. Refunds CANNOT BE GIVEN for punctured tyres or damage caused as a result of incorrect use. You accept responsibility for bike damage caused by incorrect use of equipment and that the nature of cycling makes these dangers possible.

You must acknowledge the recommendation of Performance Cycles Ltd to strongly recommend the use of safety helmets. By choosing not to, you and everyone else in your group assume full responsibility for any accident, injury or death which should occur as a result of taking this decision.

All young persons (aged 17 or younger) MUST wear a cycle helmet as a condition of hire, and will only be issued with equipment when accompanied by a parent or guardian. Safety helmets are available free of charge to use but we are unable to guarantee the safety of these in the event of a crash/fall and the use of these helmets is done so at your own risk. Performance Cycles Ltd is in no way responsible for any injury resulting from failure of these.

Safe cycling is dependent on your alertness and good judgement. Please cycle sensibly, with respect for others and the natural habitat. Cyclists are expected to follow the Highway Code.

By signing a hire agreement you and everyone else in your group declare to be in good health and are not suffering from any medical condition or disability which is likely to adversely affect normal control of the bicycle.

You and everyone else in your group also agree to: a) Not undertake any manoeuvres which are beyond your level of skill or beyond the design purposes of the equipment provided by Performance Cycles Ltd b) Not ride on pavements or footpaths and keep to the Official Cycle Byways. Please note the whole of the Cotswolds has AONB status. c) Not cycle after dark as unless your bicycles are fitted with lights, bells and reflectors.

Late and unsatisfactory return of bikes/equipment:

You confirm that you will be responsible for the payment of any surcharge levied as a result of the cycles being returned later than the agreed time stated, or in an excessively dirty state, requiring remedial work beyond the normal expected post-hire maintenance.

You understand that I am liable to pay a fee of £15 per hour if the bike is returned later than the pre-arranged time prior to the booking being made rounded to the nearest hour.

Breakdown and theft:

You understand that in the event of a mechanical failure other than punctures, Performance Cycles Ltd will offer a breakdown service for the bicycle. The emergency number is 01285 851946. You fully indemnify Performance Cycles Ltd. against claims of injury to yourself or any third party unless it can be proven that Performance Cycles Ltd did not fulfil reasonable maintenance procedures for the equipment being used.

You are responsible for ensuring the bicycles hired are locked and secured appropriately and you understand that you will be responsible for the necessary payment to cover the cost of damage or loss of any Performance Cycles Ltd equipment. We offer locks to hire with the bikes. 

Cancellation Policy:

If OVER 48 hours notice is given prior to your collection, you may change the booking to another day subject to availability or ask for a full refund. Any cancellation requested WITHIN 48 hours of collection will be subjected to a 20% surcharge.

Our weather warning policy:

Performance Cycles Ltd operates a traffic light warning system in the event of adverse weather conditions. Our social media will reflect any warnings that have been issued. An explanation of our system is below.

If we issue an AMBER warning: Performance Cycles Ltd intends to open but there is a high likelihood of bad weather which could potentially disrupt your visit. An amber warning means you need to be prepared that some riding may be adversely affected - if the weather worsens Performance Cycles Ltd may need to shut. During amber warnings visitors may request to move their booking to another available date at no cost, should they wish to. Requests to move bookings are to be made by email to hire@performancecycles.co.uk or call 01285 851946

If we issue a RED warning: Extreme weather is expected, Performance Cycles Ltd may be closed. If the traffic light system shows Red for the current / following day, all customers who have pre-booked can choose to move your booking to another available date or receive a full refund by calling 01285 851946 (if open) or emailing hire@performancecycles.co.uk. Performance Cycles Ltd, also aim to contact you in advance of opening. Please ensure your contact details are correct!

*Performance Cycles Ltd will take no financial responsibility for any other costs incurred for these cancellations*