The following terms and conditions outline your and our responsibilities. By hiring an e-bike from South Hams E-bikes you are acknowledging that you have read our terms and conditions and agree to be bound by them.

In these Terms and Conditions:

‘You’ means you the applicant, who is paying for the equipment supplied by South Hams E-bikes and, as applicable, the user of the equipment.

‘Equipment’ means the e-bike and any other ancillary equipment provided to you by South Hams E-bikes for your use in relation to the e-bike. This includes Raleigh bike helmets, e-bike locks, e-bike chargers, e-bike keys, and pannier bags. 

§  South Hams E-bikes operates on a first come first served basis. Payment is due at the time of booking the e-bike(s).

§  South Hams E-bikes requires a deposit for the hire via a pre authorisation payment of £250 per hire group on a credit/debit card for hire up to 10 days, the deposit will be released automatically after 10 days from the date of authorisation. 

§  Photo Identification in the form of a passport or driving license will need to be presented by the lead hirer on collection of the equipment. A copy of the photo identification may be taken for security purposes. By accepting these terms and conditions you honour the company’s right to carry out the aforementioned security measures. 

§  Upon accepting these terms and conditions you understand that you will be liable for any theft, loss, or damage to the equipment you have hired from South Hams E-bikes, as well as any repairs or replacements required at the full recommended retail price. Payment will be taken from the PRE AUTHORISED PAYMENT provided on the day of hire. In the event of any damage, theft or loss. Receipts and invoices will be made available in full to support any charges. 

§  The individual who agrees to these terms and conditions accepts full responsibility for all hired equipment and full financial liability for any theft, damage, or loss of the hired equipment. 

§  A lock is supplied with each e-bike and it must be used to secure the bike to an immovable object whenever it is left unattended. When left unattended the battery must be removed and taken with the rider. 

§  When the hired equipment is in your possession you are responsible for the safety of the items and using them in a manner that is fit for purpose. 

§  South Hams E-bikes has the right to request the return of the equipment by its due date. Failure to comply with this may result in your full deposit being withheld. 

§  In the event equipment is returned later than specified in the hire agreement you will be charged with a full daily hire rate.

§  No refunds will be given for the early return of hired equipment in any circumstance. 

§  Cancellations will be fully refunded when at least 24 hours’ notice is given. Any cancellations giving less than 24 hours’ notice will not be refunded. 

§  Cancellations due to extenuating circumstances will be considered. Refunds or credit notes may be issued subject to circumstances and conditions.

Safety and Security

§  By accepting these terms and conditions you accept full responsibility for anybody using equipment supplied by South Hams E-bikes and confirm that you are satisfied with the equipment you have been provided with and that it is fit for purpose. Any concerns or issues with the equipment must be brought to our attention prior the hiring of the equipment. 

§  You and any user of the equipment agree that a certain level of risk comes with cycling and accept that any person using the equipment supplied by South Hams E-bikes does so entirely at their own risk. By using the e-bikes you self-declare your competency to use the e-bike.

§  South Hams E-bikes will not be held accountable for any mechanical issues due to any adjustments made to the equipment by a customer. Furthermore, South Hams E-bikes will not be held responsible for any injury, accident, or death relating to third parties or members of the hire party during the hire period. 

§  Anybody under the age of 16 is not permitted to use equipment supplied by South Hams E-bikes. By accepting these terms and conditions you confirm that all equipment users in your party are aged 16 and above. It is against the law for individuals under the age of 14 to use an e-bike. 

§  Although it is not compulsory to wear a helmet when cycling, South Hams E-bikes recommends the use of helmets when cycling and will provide a helmet for each e-bike hired free of charge if requested. South Hams E-bikes cannot be held responsible for any injury, accident or death that occurs as a result of not wearing safety equipment supplied.

§  Each user of the supplied equipment must cycle responsibly and in a safe manner, abiding by all rules of the road. Users of the equipment are not permitted to race the e-bikes, and users should be conscious of their level of competence when cycling, particularly on demanding terrain.

§  Using the equipment under the influence of alcohol, drugs and/or solvents is strictly forbidden and will result in immediate cancellation of the hire agreement and the return of the equipment with no refund or any other obligation or further liability to you. 

§  South Hams E-bikes accepts no liability for any damage, loss, or theft of any personal items stored in or on the e-bikes. 

Insurance

§  South Hams E-bikes advises that you obtain personal and third-party liability insurance. We strongly recommend that you check your home insurance policy for personal injury cover and make arrangements if not already covered.

END OF TERMS AND CONDITIONS