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Terms and Conditions
Surrey Hills Bike Rental
SHBR LTD Summary of Terms & Conditions
You are about to take part in a high risk activity. We ask you to follow the MTB safety code. This can be shown to you if you do not have access to it.After every ride the bike is inspected and checked over by a Cytech qualified mechanic. We still ask you to inspect the bike yourself before you leave our premise.
THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss, theft or damage to the bike or equipment through the agreed hire term.
ID - We require a form of photographic ID to be left at the shop whilst the bike is in your possession. If you do not have any ID you can't take the bike. Acceptable forms of ID are current driving license or passport.
PAYMENT - for hiring is due before or at commencement of hiring. Delays in returning rental bikes will be charged for at the specified rate on the late section of the hire form.
DEPOSIT / DAMAGE - We don’t take a deposit for the bikes when out on hire but you are responsible for the bike and therefore and damage in your possession will be charge at cost price plus labour to repair.
SECURITY - bikes must not be left unattended at any time unless locked securely. Overnight hire is not permitted on any equipment. You are not permitted to take the bikes away from The Surrey Hills without prior authorisation.
TIME SLOTS - start at 09:30 during the week and end at 16:00. Weekends is 09:00 Saturday & Sunday ending at 16:00. Half day prices start from midday - 12:00 to 16:00. You cannot take half day morning slot.
BIKES - We have varied models of Santa Cruz Full suspension. Please note the booking image is a stock Santa Cruz. It may vary from this.
CANCELLATION - All cancellations will incur a £5 admin fee per booking. We will be unable to give a refund if you cancel within 48 hours of your booking.
CHILDREN - unfortunately we do not have any kids bikes at present.
HELMETS are mandatory with the hire of a bike from SHBR LTD, if you do not have one you will be required to accept one as part of the hire agreement. No bike will be hired without a helmet (either your own or hired). No Helmet, No Hire, No Refund.
QUESTIONS - If you have any questions please ask the staff on hand. They are there to help and advise you. If you are unsure of anything on the bike please ask before you set off!
This is supposed to be a enjoyable experience but we want you to feel safe and have as much fun as possible.
SHBR LTD